When it comes to medical care, timing is everything. Whether you are en route to a lifesaving dialysis treatment or a visit to a specialist or being transferred to a different facility, safe and efficient transportation can serve as a lifeline between your treatment and knowing you will get there in record time. That is where Infina Health excels.
This is not just a matter of a thank-you, it is a testimonial of the various experiences with Infina Health that proved more than once that non-emergency medical transportation (NEMT) is nothing short of consistent, caring, and professional. It represents all of the experiences that patients, their family members, and caregivers have had in receiving safe and on time service, with Infina: every time.
In case you wanted a medical transportation service that emphasizes punctuality, comfort and authentic caring, then keep on reading. You will see why “They got me there safely and on time-every time” is not just a slogan as many live this every day.
-A patient who was recently discharged after surgery
“After major surgery, I had to leave the hospital, and I was not only anxious about my recovering process, but I was concerned on how I would manage to attend my weekly check-ups safely without always relying on my family…”
My name is Rebecca, and I am 40 years old. I can still recall the moment when I had to use the medical transportation service of Infina Health. I was released from the hospital where there is major abdominal surgery. Although I was glad to go home, my recuperation process would be followed up by strict visits to a rehabilitation centre after every week in the following six weeks. I had a lot less mobility and I was limited using a walker to move around. Honestly speaking, I felt concerned, not only concerning my health but also as to how I would go to my appointments safely and without depending on my family, as they were all busy with work.
The case manager at the hospital advised me on Infina Health quickly noting their on-time, safe service, and attentive to the patient’s reputation. I was initially reluctant since I had already tried a different transport company many years before, which was always late and stressed me out and made me feel underrated. However, the same cannot be said when I used the Infina scheduling team on the first call. The individual back on the phone was speaking slowly and clearly, telling me about the process and explaining everything I asked, answering very patiently. The ride was scheduled at 9:00 AM the next morning.
At 8:55AM, quite literally, the Infina Health crew parked in my driveway to my surprise. Their van was a medical transport with no dirt, in good condition and had a clean smell to it, a minor but comforting aspect. The assistant and the driver were both decent and professional. They meet me with my name, assisted me to enter the car with care, and gave me a warm blanket, seeing that it is early spring. The driver confirmed that the seatbelt was comfortable and even offered whether I preferred music or silence in the ride, which is an interesting detail.
Our travel was smooth, and we got to my rehab centre early with no bumps or jolt at all. My blood pressure that day was the best I could have at that time after discharge. I truly believe that my physical and emotional well-being during recovery was positively influenced by the lack of stress and easy-going driving. It was the first time since my surgery that I have felt safe, not only medically but logistically and emotionally and it is all due to the non-emergency medical transport team at Infina Health.
-The experience of a daughter coordinating the care of her father
“When I realized that my 74-year-old father had to be put on dialysis, I understood that we had to find a transport provider, who is going to treat him like a human being and show respect, patience, and consistency. We went to Infina Health and have never looked back.”
A few months down the line, my father, who was 74 years old, started needing the dialysis procedure thrice a week. These were late-night pit-stops and time played a major role, missing or late appointments, could result in detrimental issues, such as, fluid clogging and electrolyte dysregulation. It was not only reaching the clinic but also reaching it at the right time, each time and with as minimal physical and emotional burden as possible.
Of course, we approached Infina Health once again. They missed no beat during the period of almost eight months. The team were on time to the second and they would come in with plenty buffer time since my father moved very slowly because of arthritis and he needed much more attention to manoeuvre his way out of bed into a chair. Infina even on days when the traffic conditions were ultra unpredictable or multiple pick/ drops had to be made, still, their team managed to plan it, and Dad was never hurrying or feeling he was a logistic nightmare.
What was even more remarkable was their empathy and reliability. Most of the time, the same small number of drivers would pick him up and, as time went on, they were recognizable faces not only by him, but to us, too. They called him by his name, knew how he wanted his wheelchair to be positioned, and also knew that he wanted quiet relaxing rides. No one ever referred to him as being just another patient but as an individual, someone who should be treated with compassion, patience and respect.
There was never a last-minute cancellation or rescheduling on days when the weather was atrocious snowstorms, icy streets, or a down pour. Instead, they brought in supplies and were ready, bringing additional blankets, ramps that could be accessed and a spirit of service. I recall quite an icy morning in February when they came early, heated up the van in advance, drew the thermal covering over Dad, and put him safely into the van. It was as though it were observing the panels of a professional team involved in caregiving, rather than a transport agency.
It was also necessary to establish the proper communication with our family and the dialysis clinic, and it worked well to avoid misunderstandings and delays. When Dad had moments when he was unwell or just wanted assistance getting into the facility, the Infina team was more than willing to oblige, the team members performed their role by escorting Dad into the facility, a seamless transition process, and they did not leave until Dad was firmly established. These are such little things that lead to the trust.
Such reliability, empathy, and professionalism in medical transportation are not something that can be found everywhere, and it is priceless. With the help of Infina Health, my father never had to be late, never unsafe, and he never felt like anything other than a respected person. They provided us with the mental rest which we did not even realize we were missing, three times a week, week after week, always.
-As a sister assisting her sister with bariatric needs
“Being a caregiver of what can be considered a role model of a patient with bariatric needs, I have seen how challenging and, sometimes, humiliating medical transport can be, until we discovered Infina Health.”
My sister is a bariatric patient who required a special transportation service that had to deliver her to another city in case of a procedure. She has had to experience degrading and physically hurtful casualties in the past with providers who were not properly equipped or considerate.
Infina Health transformed all things.
They provisioned a bariatric transport van that was beyond the basic ones, complete with the appropriate stretcher, harnesses, and personnel that were specifically trained on the needs of bariatric patients. Since they have arrived, they identified her by name, did all the necessary explanations and did not subject her body to uncomfortable situations.
The thing which really impressed us was everyone’s punctuality and coordination. They had preplanned the most convenient route to beat traffic, ensured that the paperwork was all in place and could even wait at the end until she was comfortable after the procedure.
When she referred to the fact that “I never felt like a burden this time”, we all understood that we were in the presence of a reliable provider that we could refer to any more time.
– A cousin who talked about a long-distance medical transfer they had encountered.
“I was worried about the condition of the road, the equipment required and the quality of care when my cousin had to be transferred a distance greater than 180 miles to a specialized facility. It had just been a very comfortable ride thanks to Infina Health.”
At the beginning of the spring, my cousin had to be transferred by medical truck over a distance of more than 180 miles between two facilities. we were anticipating logistical nightmare, delays, drop-offs in communications and prolonged periods of drooling uncomfortableness.
In its place we had instead the long-distance transport team of Infina Health who managed things like clockwork. This kind of transport was both comfortable and monitored and the crew would feed the passengers with updates of the itinerary.
They made stops as necessary, talked to the receiving facility regarding the estimation of arrival time and even helped the family monitor the ride in real time. Later my cousin stated that the ride did not feel like a medical one, it was as though it was under a supervision of a friendly escort.
No one can match this devotion of Infina Health to safe and on-time long distance transport.
-A rehabilitation facility discharge planner
“I am a discharge planner that organizes dozens of patient transports per month, so I have collaborated with numerous providers, but none of them was as steady and communicative as Infina Health.”
Being the discharge planner of one of the rehabilitation centres, I have organized the transfer of hundreds of patients. I have collaborated with lots of transport providers over the last few years, but I would still recommend Infina Health.
Why? Since they are present when they say they will be. And they do not simply appear; they come in professional and prepared and with a caring approach. Such reliability is essential when families are stressed, and patients are weak.
The team of Infina is clear in their communication with our facility and also the receiving side. They have comprehensive documentation, as well as staff that is polite and friendly and they know how to handle frail populations aged patients, such as dementia, bariatric and patients that require advanced care.
I can assure you that they are not just talking out of turning patients with the “Did you guys get me there safely and on time, every time” but it is what we reported on the facility side as well.
When you need an ambulance for non-emergency medical transportation and can trust it every ride and every time, step no further and contact Infina Health. They do not only function as a transport company. They are an ally in your health care process.
Whether it is getting a patient to dialysis on time or getting him or her safely transferred across states or moved out of a facility, Infina Health can be counted upon to faithfully keep their promise of safe, timely, and caring transportation.
We have already seen their service in several different circumstances, and it is incredible how similar they are. In an environment where a negative experience might cost a patient their health or their dignity, Infina leads the industry in providing gold as far as medical transportation is concerned.
This is the reason why they are always going back to our family, and our facility. Since you do not have to ride in a taxi, just to get repelled point A to point B by using Infina. They treat you with care, respect and support mile after mile
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