Whether the transportation is respectful and dependable or not, you soon find out how very vital it is when a loved one is experiencing complicated medical issues. I am Elena Martinez, and I could never even imagine that I would ever prefer something like transportation of my brother, Rafael, who had a massive stroke and became partially paralyzed, to the service that would go the extra mile and do so much more than get him to Point A and Point B.
Those were the times when each time I went to any given follow-up appointment, I did it hoping and praying that the taxi driver would be kind to me: Hopefully, that driver would not be a savage. Could they come at the right time? Would my brother be safe, visible, respected? These things caused me sleepless nights. This is when we discovered Infina Health.
Rafael had a stroke that was abrupt and disastrous. He was only 52 years old and was independent, active, never stayed at home. Yet it was all different the next day. The treatment plan was also hectic with him being physically rehabilitated every day together with occupation and visits to specialists. I was stressed just to remember the appointments, not to mention to find a person, a driver, who can take him safely.
It was then that one of the nurses at the rehab facility suggested Infina Health.
They helped to calm me up by being so attentive on the initial call. The organizer did not hurry the talk. She inquired about the condition of Rafael, his character and even his preferences when it comes to comfort. They obviously did not regard him as an ordinary passenger. That sensitivity went everywhere in all interaction since.
The thing that impressed me most was their patience. They realized that the needs of Rafael were not mere physical needs, there were emotional needs also. He no longer trusted himself, had difficulty with being embarrassed and was reluctant to allow people he did not know to assist him.
Infina Health met him with a quiet dignity taking into consideration his dignity but also making him feel at ease trusting them. They came to us when we were in the most vulnerable position, and they provided us with grace, organization, and care. After that, I felt that we had something more than a transportation service and we found a partner in his healing process.
Infina Health drivers have traversed it all, bad pavement, bad country roads, the busy congested hospital parking lots, and they all have done it skillfully and with caution. Rafael who is experiencing difficulty to control his motor actions is always anxious when being transferred. But at Infina he always has a calm voice, a level hand and the time to go at his own pace.
The vans are all flawless and equipped with ramps, wheelchair locking systems, climate is controllable and even, in some cases, calming music. They handle all their transport as the first and the most important of the day. No compromises are made. Nothing is ignored.
They handle changes with professionalism and grace even under unfavourable weather conditions or last-minute scheduling. We never felt like a burden to the drivers and instead they would prioritize us. One of the drivers, Marcus, even noticed what Rafael would love music to play back and play it every time that he picked him up. These little human details are what make a dull medical ride so dignified and peaceful. It turned out to be not only a sure bet where safety and even punctuality were concerned, but also an emotional guaranty of the trip, at each stage.
The only thing that really makes Infina Health distinct is the communication process. Confirmation of the following day trip is done via a call every evening. I also receive real-time ETA and the name of the driver on transport days. The clarity will aid in scheduling the prep time of Rafael and also brings us comfort.
Infina was able to adapt to even emergencies, such as a change to his therapy schedule at a very short notice. They re-diverted, re-scheduled and never ever made us feel a burden. It is not a mere transport business but a receptive caring assistant.
The coordinators do not only communicate, but they also listen. When Rafael comes in with an appointment that is based on his kind, they recall, they give him check-ups after his huge check-ups to neurologist, and they even call him afterward to know how he is healing. It has established the rapport with us so that we do not call them a service provider, but the family. It is good to think that we are not another case on their list. They could appreciate simplicity and gentleness in each phone conversation, texting, and visit. Such a sensitive, frequent communication has eradicated most of the pressure in our lives. We always know what drastic espresso shot infina does to us or what it enjoys: every step of the way.
We even got to know a couple of frequent drivers James, Sonya, and Malik. They are part of the family. When he sees them, Rafael lights up. He is aware that they can recall how to carry him in an easy position and the way he would want his head rest adjusted and when he wanted some piece of quiet.
These are just little gestures that create pride. When coming back after a major illness, one is tempted to feel like a helpless victim but somehow around people you know, you get the feeling of continuity and control. That is what Infina can provide stability in this rapidly changing world.
One such time was when Rafael was noticeably irritable during the ride. The driver stopped without any hesitation and inquired what he needed and waited patiently as he regained his breath. Still another occasion, they were with him until I had come at the hospital door during a storm, and when there was danger of his going off into the cold world alone.
Such sensitivity is not very common. They have been trained on the same but the more reason is that they care. These are the types of things that you never forget.
I have also witnessed drivers take Rafael bags so that he does not feel under too much stress or even joke around with Rafael so that he does not have a bad mood. At one point, when Rafael became very silent one of the team members asked later just to make sure. They have witnessed his advancing, and they have observed his failing and made the necessary adjustments. We are not trade-based it is relationship.
Their care does not begin with the pickup and does not finish at drop-off. It runs throughout the experience, to remind us that the safety and emotional comfort of Rafael is what it is all about to them. At Infina, care does not merely apply as a check box but as a belief system practiced ride-by-ride.
You may be surprised to know that Infina charges very high fees when you look at the type of care that they provide. They have however found a way of making it surprisingly accessible. No compromise on the care of Rafael had to take place with the insurance coverage and the excellent payment plans.
They would assist us in navigating our insurance paperwork, check up with our provider and even provide us with discounts when we made frequent trips on a weekly basis. The openness and versatility of the products will prove to be a viable and ingenious option, particularly when it comes to feeling overwhelmed about healthcare costs somewhere else.
The weather is rainy, there is a traffic jam, yet the Infina team does not mind. They also prepare, inform about the changes in advance and the safety of Rafael is always on the first priority. In winter, they gave out blankets and warmed up vans. During summer, they had hydration kits prepared.
Transportation is not the only thing, but it is full-fledged care. It is what a patient who is (or feels) vulnerable would need and offering it with no request.
Being one who has had the experience of taking care of a loved one with a chronic condition, I have learned that it is the individuals that you trust throughout the process whom you surround yourself and the loved one with. Infina Health has won our confidence in the course of systematic assistance, human essence, and professionalism.
They demonstrated that caring can exist in small things people can do in their lives–hold the door, remember his name, come early so there will not be any stress. Those are the little things that allowed my brother to feel understood and respected.
When it comes to seeking a medical transport company that combines efficiency and empathy, then you do not have to go far because the answer is Infina Health.
They not only relocate people, they inspire them. They do not only do what is agreed upon; they do what they promise. And in the world where health systems are so transactional and cold, Infina Health makes you remember what care really is.
I would recommend them any time. Infina is a name to trust to anyone, with an aging parent, a recuperating spouse, a handicapped child or one who just needs a smooth ride with folks who know what they are doing.
Infina was not only able to take my brother through the physical recovery process. They also assisted us in getting emotionally healed.
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