Not every hero is wearing a cape; some come in a clean, equipped van with a smile and a helping hand. Once you rely on weekly visits to a doctor, the transportation process becomes almost as significant as the process itself. In my case, as Robert, a 67-year-old person with chronic kidney, the practice of going to dialysis thrice a week became one of the most important of practices to my life routine. It was not easy, that is, until Infina Health came along.
Healing after a chronic illness is not only about pills, doctors and physical or occupational therapy, it is also about the ability to show up, to do it on a regular basis and in a safe way regardless of weather conditions, state of pain or mood. I was not merely seeking a ride but the comfort of a mind, self-respect and comfort in chaos. Missing an appointment can potentially put my recovery to setback, and in that regard, reliability was not an option but a need.
This is where Infina Health entered, not only the role of a transport provider but also the role of my healing process itself. Their team did not merely propel me but shepherded me, quasi-understood me and brought a benevolent human touch into a world that too easily passes over vulnerable people.
This is my development how medical rides once were a week full of stressful and super demanding duties and became an easy trip with a very good comfort and always treated in a very good and normal way not as patients only but as a person too.
My tale starts only a few years after I was diagnosed with a long-term kidney disease. Until then my life was organized around working and family; now it was all about doctors, lab draw, and dialysis. The change was impossible to withstand. I had to go three times a week to a specialty center across town, which was impossible because I had lack of energy after treatment. I had adult children residing in other cities, and I did not want to be disruptive to them.
That is when my nephrologist advised me to seek the services of Infina Health.
I was a non-believer in the beginning. I had heard a nightmare story similar to transport services arriving late or no transport services at all. Anyhow, I phoned. Not only was the answering representative helpful, but he was also empathetic. She explained how I would book repeat transportation, the particulars of the vehicles, the policy on drivers, and so forth. I was not treated like a piece of meat.
On my first ride, a nice, air-conditioned van came ten minutes ahead of schedule. The driver also introduced himself, assisted me to get seating, and verified all the details about appointments. This was not a procedural process. As I approached the dialysis center, I was composed, and this was the opposite of the feeling that I had earlier on experienced.
Infina Health was doing more that offering a service, they provided peace of mind.
Infina Health was a presence in my life every week in the coming year. Each Monday, Wednesday and Friday a warm greeting and ready support would be delivered by the same driver Carlos. We discussed the most various topics like sports and the family recipes. He did not ask me to repeat My medical needs because he knew a lot about it. He was aware of my favorite places to sit and more so how to get me in-and-out of the car and also how I loved silence on the trip back.
What impressed me the most is the consistency. The cars were immaculate, and air conditioned all the time. The scheduling was never faltered. In case of a roadblock or construction, I would be informed about it before it was too late. They had it all organized so that I did not have to.
This practice has turned the challenging aspect of my life into a manageable one. I would be able to have safe and timely arrivals, and even the simplest things such as bringing me a bottle of water or recalling my favorite radio station would matter. I was no longer a patient who was being wheeled around. This made me feel like the person being taken care of.
There are highs and lows in chronic illness. During some weeks, I was too weak to talk, to say nothing of walking. One morning that was worse than the other, I almost cancelled my session. However, the Infina Health phoned to ensure that my trip was booked and that they would give me additional support. Two team members came in that morning to assist me in mobility and call my nurse on the phone to make arrangements throughout the day of being taken to a post-treatment place.
They were unbelievably flexible during these hard times. It was the middle of December, and I was expecting a snowstorm last month and anticipated that my ride was going to be late. Just in the nick of time came–you know–a van that had been warmed up before and then supplied with extra blankets. I was taken to the vehicle carefully and the safety/comfort of a person was always my key concern.
These were not individual cases. It was identified that the team of Infina Health worked on the culture of empathy and preparedness. I started to have faith in them as I did with my care team.
My children who were out of state, were very worried on how I was coping up with my life alone. Their concerns started getting lighter after learning about Infina Health and observing some of the pickups they made on their visits.
Even my daughter said, Mom, they treat you as a member of their family.
The professionalism and courtesy of Infina Health was not left in the vehicle. When I permitted them, they kept my family informed of my appointment arrangements on a regular basis. They were non-judgmental when it came to rescheduling. This made them trustworthy enough to never have to start using an app or a ride-share service.
My family was at ease, and I felt empowered. The presence of such system made me feel less isolated in my health process. It was not just a matter of going somewhere and somewhere; it was a matter of the care that transpired between the somewhere and someplace.
I am healthier now. I am on physical rehabilitation, and it has changed my appointments. My transport needs have not gone away, however, and neither has the fact that I am loyal to Infina Health.
The drivers are still respectful, ready, and punctual. The scheduling staff updates information regularly by checking in to ensure that it has the right detail and to update routes in case of changes. I have even referred her to my neighbour who now depends on them to attend to her weekly visits to the oncology department.
The fact that Infina Health will be present will enable me to concentrate on recovery. I do not need to focus on logistics and the questions of whether I will be there on time. I do not worry about the equipment or accessibility. I rather expend that on my wellbeing and life situation.
At a time when the field of healthcare is becoming impersonal in many respects, Infina Health shows that the human and reliable are not mutually exclusive.
In case you, or your relative, are in search of a reliable medical transportation service using decent manners, respect, and empathy, and shows a reasonable degree of professionalism, then I can strongly suggest using Infina Health. Waiting by the roadside and delivering patients back to their places is not the only assistance they can do, but a part of humane care that starts when you enter their car.
Months later, the experience that would have been too tiring, stressful to lead became something I could have actually counted on and sort of look forward to. Not only were the drivers employees, but they were nice people who remembered my name and what I liked and how I drove. They have made a zone of tranquillity in a routine that would previously seem to be overwhelming. With every mile that you covered via Infina Health, it was a mile where you can rest peacefully.
They did not only take me to my appointments. They assisted me in regaining the feeling of dignity, organization, and a feeling that I was in control when people were in great uncertainty. One does not assess that type of support in terms of miles, he or she feels it in the heart.
Infina Health did not only provide me with a ride, it provided me with my rhythm back. They turned out to be a treasured ally in the process of my care, and I am very thankful to them.
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