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Infina Health Medicaid & MATP Transport Coordination PA

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Infina Health Human Services Transportation: Investing in Communities throughout Pennsylvania

Infina Health is aware that accessibility, dependability, and safety in transportation is a pillar in the delivery of effective human services. Human services transportation provider solutions are created to satisfy the special needs of the clients of DHS, Medicaid beneficiaries, and community programs participants.

No matter the transportation needs of DSS clients, such as bariatric transport, or those of DHS clients, such as wheelchair accessible transport, Infina Health will make each of the journeys hassle-free, safe, and accommodating.

Reasons to select Infina Health in Human Services Transport?

Infina Health is a DHS transportation Reading PA and statewide provider due to the fact we have:

Extensive service provisions

Starting with escort and companion services of vulnerable clients and stretcher transport of human services referrals, we have all the needs.

Compliance and quality

We comply with the human services compliance in regard to transport vendors, DHS contract compliance on fleet accessibility, and Medicaid vendor compliance training on transport staff.

Efficiency driven by technology

Our human services and telephony & portal check-in technologies to DHS are efficient because every ride is optimized.

Community based strategy

We are more concerned with community outreach transport services to DHS and transport to public health clinics Reading PA to enhance care accessibility.

End to End Human Services Transport Solutions

The services we provide to our client under the DHS transportation services provider include all the dimensions of transport of human services where our clients are guaranteed accessibility to the medical care, social services, and participation in the program on time.

Non-Emergency Health Services

Transport of the DHS Clients. Infina Health offers non-emergency medical transportation to DHS clients, such as door-to-door medical transports to DHS recipients and travel to preventive health visits (vaccines etc.). Our services aim to minimize healthcare access barriers and help vulnerable groups, the aged, the disabled, and people on Medicaid. We also provide non-emergency medical transport services that are time sensitive but not urgent, where clients will never miss out on important care.

Community Programs Transportation

We organize the community health transport of program participants, community outreach transport services of DHS and transport of mobile health clinic visits (DHS programs). The services assist participants in obtaining immunizations, preventive service, and wellness initiatives. Our community services transport provider solutions cover transport to human services clinics Reading PA, community support services Lancaster PA and public health clinics Reading PA ensuring penetration throughout the state of Pennsylvania.  

NEMT Transport Services and Medicaid

Infina Health being an authorized Medicaid transportation services organization is specialized in Medicaid ride scheduling and dispatch services, Medicaid waiver program participants transportation, best practices in Medicaid trip documentation, and best practices in Medicaid ride scheduling and dispatch services. We also have NEMT scheduling of the social services agencies where the clients are assisted in their care processes.

Non-Emergency Health Services
Community Programs Transportation
NEMT Transport Services and Medicaid

Transport of the DHS Clients. Infina Health offers non-emergency medical transportation to DHS clients, such as door-to-door medical transports to DHS recipients and travel to preventive health visits (vaccines etc.). Our services aim to minimize healthcare access barriers and help vulnerable groups, the aged, the disabled, and people on Medicaid. We also provide non-emergency medical transport services that are time sensitive but not urgent, where clients will never miss out on important care.

We organize the community health transport of program participants, community outreach transport services of DHS and transport of mobile health clinic visits (DHS programs). The services assist participants in obtaining immunizations, preventive service, and wellness initiatives. Our community services transport provider solutions cover transport to human services clinics Reading PA, community support services Lancaster PA and public health clinics Reading PA ensuring penetration throughout the state of Pennsylvania.  

Infina Health being an authorized Medicaid transportation services organization is specialized in Medicaid ride scheduling and dispatch services, Medicaid waiver program participants transportation, best practices in Medicaid trip documentation, and best practices in Medicaid ride scheduling and dispatch services. We also have NEMT scheduling of the social services agencies where the clients are assisted in their care processes.

Special Services to Vulnerable Population

The fleet and trained personnel of Infina Health offer customized services to the individual requirements of the clients.

Disability and Accessibility Services

Our wheel-chair transport service to DHS clients, stretcher transport service to human services referrals, and bariatric transport service to DSS clients will ensure comfort, safety, and dignity. Our accessible vehicle maintenance program is strict and applied to the DHS fleets, and we do perform vehicle access audits to the human services vendors to confirm that all vehicles comply with the federal and state standards.

Senior and Elderly Transport

We serve elderly and disabled DHS ride services, non-emergency medical ride services to seniors Allegheny PA, and senior NEMT Reading PA, which means that the elderly individuals can now safely get to their medical check-ups, therapy sessions and social programs.

Children & Family Services

Our children and family services include transport coordination and foster care transport vendor services, which provide a safe transportation of minors, such as foster child medical transportation Reading PA and transportation on the court-appointed health appointment.

Mental and Behavioural Health Transportation

Infina Health offers transport services to appointments of mental health, transport services to appointments to behavioural health and transport services to clients with substance use treatment to make sure that behavioural health programs become accessible to clients with no transportation obstacles.

Infina Health Human Services Transportation

Make important services more accessible through safe and HIPAA-compliant transportation.

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Booking Human Services Transportation with Infina Health

Reserving transportation at Infina Health is easy, efficient, and in full compliance with the DHS and Medicaid. We make it the quickest and the safest to the agencies, the caseworkers and also the participants of the program.

Step 1: Verification and Authorization of Eligibility

Before any ride is scheduled, our team will first make transport pre-trip checks of DHS cases and comprehensive coverage checks of Medicaid customers. This encompasses checking up on transport approvals on Medicaid clients and checking up on individual needs like wheelchair accessible transport of DHS clients, bariatric transport of DSS clients and escort and companion services of vulnerable clients. This is achieved by establishing eligibility, documentation and accessibility requirements will enable us to provide every rider with a safe, suitable and fully compliant transport service that is customized to their care requirements

Step 2: Dispatching and Scheduling

Rides that are assigned by agencies or caseworkers via our telephony and portal check-in are recorded within the system as DHS transports. Infina Health covers Medicaid ride scheduling and dispatch, NEMT social services agencies scheduling, and coordinated transport resource scheduling of agency referrals. To enable complete access to care, we offer door-to-door medical transportation of the DHS receivers, covering transportation of case management visits and preventive health visits (vaccines etc.) transportation. Meanwhile, each planned visit is structured in order to be timely, precise, and continuous flow of client care.

 

 

Step 3: Organization of trips and Assigning Vehicles

Once the scheduling is made, our team coordinates transport caseworker services, initiates the onboarding process using the transport providers registered in DHS programs, and ensures the management of transport provider subcontractors. Our available vehicle maintenance program assigns vehicles of the DHS fleets to ensure full fleet accessibility in accordance with the DHS contracts. Next, the targeted trips are combined with the appropriate equipment, and trained personnel, be it stretcher transportation of human services referrals, wheelchair transportation Berks County PA, or medically assisted bariatric transportation of clients who use advanced mobility services.

Step 4: Ride Enact and Control

Infina Health implements stringent transport safety rules on its DHS populations during the transport to ensure the safety of all clients. In more complex itineraries, like multi-agency travels or longer journeys, our team oversees the case system Integration with human services and continuity is ensured by the care transport of multi-agency clients. We also observe and streamline the wait-time minimization programs of DHS rides, which are conducted to ensure that the riders are given the best time possible. During the ride, safety, compliance, and communication are our operational priorities, for all service clients.

 

 

 

Step 5: Ride Compliance & Documentation of Ride

After the trip is completed, Infina Health ensures complete compliance by using accurate transport manifesting and trip logs that comply with the audit requirements of DHS, presence of best practices in Medicaid trip documentation, and the ability to provide real transport data to ensure program oversight. Our team assists agencies in the processing of claims of transport insurances to DHS-funded rides, the billing of transport to DHS programs, and the validation of invoices to human services. Such measures ensure financial integrity, regulatory adherence and facilitated reconciliation of all contracted human services transportation programs.

 

Step 6: Feedback and Quality Assurance

To maintain excellence, our team uses the human services transport KPI dashboard to assess performance and we assist the agencies with detailed transport provider performance reporting. Both clients, caseworkers and providers give feedback to constantly develop service delivery, compliance and program expectations. Such constant review aids in enhancing reliability, safety and satisfaction among all forms of transport. Infina Health ensures a high standard in all our DHS, Medicaid, and NEMT clients through organized quality assurance processes. These ongoing advancements make our transport system responsive, accountable and in touch with changing human services demands.

Booking Human Services Transportation with Infina Health

Contact Infina Health Today

Collaborate with Infina Health to provide safe, reliable, and compliant transportation of all clients of human services. We offer the full-service package, including transport provider onboarding Chester County PA and transport vendor credentialing Harrisburg PA through transport claims submission and reading transport payments to DHS-funded rides. Our staff handles the process of scheduling, compliance, vehicle access, and specialized transportation requirements like wheelchair, stretcher and bariatric transportation. It allows the agencies to concentrate on providing high-quality care.

Under Infina Health, your clients can enjoy the benefits of door-to-door medical transportation, multi-agency transportation of care, and real-time ride monitoring, being timely to get medical, social, and community services.

Collaborate with us on the quality assurance of transport programs to DHS, Medicaid ride booking and dispatching, and specialist transport vendor compliance services. It makes sure that every transportation is smooth, secure, and effective.

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We Have More Third Party Agency Services You Can Rely On!

Managed Care Organizations (MCOs)

Infina Health collaborates with Managed Care Organizations to offer standards-compliant transportation to members of the Medicaid, Medicare, and long-term care plans. Quick, safe rides to the necessary services are guaranteed by our scalable scheduling system, ADA vehicles, and trained drivers. 

 

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Private Pay

Infina Health is a premium, private-pay transportation provider that provides convenient, quality transportation to its clients at flexible rates. The clients get personalized, safe, and comfortable travel to appointments, events, daily requirements, and errands. It is an excellent service, when you need on-demand mobility support of high quality.

 

 

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Private Schools

Infina Health offers secure and convenient transportation to private schools, students with medical or IEP needs, and mobility issues. Strict time schedule, professional drivers and organized schedule are the guarantees of timely pickups, drop-offs and traveling of events. Schools rely on us to do reliable student transport.

 

 

 

 

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Public School Districts

Infina Health collaborates with local school districts to provide ADA-compliant, general education, special education, and extracurricular transportation. Our trained drivers facilitate safe mobility for students; such as wheelchair and medical movement. We provide reliable and flexible services across the districts.

 

 

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WHAT OUR CLIENTS SAY

FREQUENTLY ASKED QUESTIONS

— What kind of human services transportation does Infina Health offer?

Our services are DHS rides, Medicaid transport, NEMT transportation, stretcher and wheelchair transport, foster care transportation, bariatric services, and community program transportation.

+ What are some of the ways in which Infina Health ensures transport compliance?

Medicaid vendor compliance training, background checks, and credentialing are performed on all the staff. Cars comply with accessibility and HIPAA, and we have complete auditing documents.

+ Does Infina Health deal with specialized client needs?

Yes. We offer bariatric services to DSS customers, escort services to vulnerable customers, stretcher and wheelchair accessible services to DHS customers.

+ What is the way agencies schedule rides at Infina Health?

Agencies may utilize our telephony and portal check-in of DHS transports, liaise with caseworkers or request rides using our Medicaid ride scheduling and dispatch services.

+ Does Infina Health track rides in real-time?

Yes. Our route optimization tools and real-time transport tracking of our human services make our clients arrive safely and in time.

+ What areas in Pennsylvania does your business serve?

Our Customer Base is Reading, Philadelphia, Lancaster, Bucks, Allegheny, Lehigh, Chester, Pittsburgh, and other Pennsylvania counties.

+ Does Infina Health uphold Medicaid and MATP programs?

Absolutely. We offer MATP transport vendor coverage, documentation of trips, eligibility, appeals, and provide coordination of Medicaid transport provider networks in Pennsylvania.

+ What are the number of transporting counties with Infina Health (Medicaid and MATP)?

We offer our services to most parts of Pennsylvania, such as Reading, Philadelphia, Lancaster, Bucks, Lehigh, Pittsburgh, and others.

+ What is the compliance of Infina Health to the Medicaid and MATP rides?

Our team adheres to best practices of Medicaid trip documentation, and performs vendor compliance audits, and ensures transport staff training to ensure complete regulatory compliance.

+ Does Infina Health deal with medicalized Medicaid and MATP transportation?

Yes. Our services include wheelchair, stretcher and bariatric transportation, escort services of vulnerable clients and door to door transportation of DHS and Medicaid participants.

SERVING YOUR LOCAL COMMUNITY

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ABOUT US

Infina Health has been providing transportation services to the residents of Pennsylvania for over 70 years. Our mission is to ensure the comfort of our passengers.

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