“Infina Health has taken so much stress out of our daily routine. Their personalized care and reliability have made all the difference for our son and our family.” -Megan R., Parent of a child with autism
When it comes to ensuring the well-being and safety of our children, we, as parents, leave no stone unturned. For families with children who have special needs, one of the most daunting challenges can be reliable transportation, especially for those attending primary school.
Our son is autistic, and such a child prefers stability, routine, and non-stressful conditions as many children with autism do. Still, in the past, the mornings at school were a mess of unpredictability, confusion, and stress. The conventional means of transport, whether in schools or city transports, simply was made not to fit our child. The result? Meltdowns on a daily basis, fear of change, and a very stressed-out family.
However, this all changed when we found out about the Special Needs Transportation Service of Infina Health. The change has been so great, we would say we have not just found a ride, we have found a reliable source to grow together with our child.
The first impression that we got after reviewing the Infina Health brand was their seriousness with the word personalized. On our initial phone call, they requested specific details regarding the mannerisms of our son, his or her sensory needs, communication needs, and schedules. It was not a service; it was more like they were creating a transportation care plan just in the way to fit our son in the world.
The needs of our child are very concrete and detailed: he hates loud noises, does not react positively to strangers’ voices, and needs to see the right path in each step of a trip. The staff at Infina Health particularly their care coordinators did above the call of duty to go the extra mile to accommodate nothing but the details. According to unequal encounter experiences of some parents, they did not merely offer transport services, but autism-sensitive transport services supported by compassion and clinical knowledge.
Our son is subject to advance details and training to all his caregivers and drivers to clear their interactions with him. Such personal preparation is exactly the difference between Infina Health and all the other transportation providers with whom we did experiments.
The professionalism and care of the staff that Infina Health has to offer is what makes them stand out as of the special need’s transportation service. All caregivers and drivers are taught how to work with the peculiar needs of people with cognitive, behavioural, or physical impediments.
Our driver was very personable and greeted our son immediately on the first ride and employed a visual prompt to make him feel at ease and spoke in a soft reassuring voice. No hurry, no pressure, staying back and being cool, caring and understanding.
Our child now has a familiar face that trusts the same driver. It is this consistency which is a pillar to the children with autism that has laid a vital foundation of trust as well as routine. We have a son who smiles these days when the van of the Infina Health pulls up in front. Just that alone is a massive milestone.
Infina Health is not selling a transportation service. They have disability-sensitive and trauma-sensitive as well as emotionally supportive travel.
It is quite common knowledge among all parents that the struggle of going to school arrives on a daily basis. That, however, is even more of a challenge to special needs families who have a child with special needs. It doesn’t matter whether it is a spontaneous meltdown, putting on clothes or rushing to the therapy, we experienced our dose of crazy mornings.
However, with Infina Health, this has never been an issue of concern when it comes to punctuality. Their drivers also come and get there on time, every time. They will schedule and make timely notifications even on those days when the weather is bad or the traffic is congested. In case we are late, a call or a message is made immediately. Such responsibility is a world apart-and it is priceless.
That consistency allows us to save our emotional capacity so that we do not have to worry about transportation logistics but rather prepare our child. It has minimized our worried thoughts in the morning.
Another advantage is that they are flexible. Even when our children miss the doctor appointment or therapeutic session that does fall over the school time, Infina Health is more than accommodating the changes and they only need to alert them early enough. This demonstrates a commitment, which is almost unheard of in this day and age of the fast-paced services sector.
Safety does not only mean seatbelts when dealing with transport of children with disabilities it also involves emotional security, consistency of procedures and physical adaptations.
The vehicles at Infina Health are fitted with special harnesses, sensory-friendly seat structure, and comfortable seats. Careful maintenance, climate-control, and cleanliness of each vehicle make it a superb choice. This directly affects the experience of our son, a clean, calm, and quiet atmosphere makes him calm down and make it fun to ride along with.
However, safety does not just confine itself to only the vehicle. Infina Health secures all children by conducting them door to door. Our boy is escorted to the school gate, and we get a message after he has been left safely. Such a degree of communication and attention provides peace of mind that is difficult to measure.
We also like the fact that the driver is prepared. In one time, our son started to feel sensory overload during a ride. The driver stopped calmly, employed the relaxation strategies which we had already talked about in this case, and allowed our son a couple of minutes to reboot. This not only avoided a meltdown but also indicated to us that their staff is very well trained and responsive.
What we learned in these last couple of months was that transportation is not just a ride but what that ride symbolizes. Daily transportation to our son is like a guarantee of security, familiarity and feeling of confidence. He has an idea of what to expect. He is aware of who he will encounter. And how that is predictable is potent to a kid with autism.
In our case as parents, that has relieved us of at least part of the burden. We also stop worrying every morning. We trust the process, the people and the system Infina Health has designed. It is a wonderful thing.
In the first place, we have been impressed with the communication system of Infina Health. The communication channels are ever open whether it is SMS text messages, email or phone call moments.
The drivers have parent-friendly system that allows them to log pick-ups, drop-offs, and other important notes about each ride. The driver tells us about our son when he appears to be tuckered out or when he had a rough morning or was particularly good on the ride. The short notices serve to remind us about what the child is doing during the day and enables us to cope with his emotional state more adequately at home.
They have actually provided us with the capability too, to open a direct communication channel between us and the appointed driver. This will make last-minute changes, itineraries and alerts very convenient.
It is no longer a business; it is extensively human to be as responsive as that.
Infina Health does more than getting you to the airport, it is an assistive system. Stable transportation has the potential to turn the difference between stability and chaos depending on the family with the children having developmental delays, autism, sensory processing disorder, ADHD, and physical disabilities.
Infina Health is what provides families, providing kids with disabilities, with a medically aware, compassionate transportation, facilitating them to regain their free time, their own confidence, and a sense of the regular.
There are a lot of other parents who don’t know about the existence of such services or are afraid to make use of them because of the bad experience they have already encountered. And to them we shall say: Infina Health is worth a go. Their staff knows, cares and really makes an appearance on a daily basis with your child.
The Infina Health has not only eased a logistical burden on my family, but they have also provided my family peace, emotional confidence, and a sense of trust in a system that has failed to work until now.
Speaking as a parent, guardian, or overseer of a child with new needs, I can tell you how important the small things are. A smile of a familiar driver, a mind-calm and clean environment, a reliable routine-all these little things amount to a life-changing process.
Infina Health provides just that thanks to their special needs’ transportation service. The combination of professionalism with empathy, punctuality and child-centred care makes them be in a great demand, or some may even say unavailable, in the realm of care where such qualities as reliability and compassion are sometimes hard to find.
Infina Health is not just a service provider to families which must cope with the complexities of raising a child with special needs. They are couples. They are advocates. They are relatives.
If you’re looking for a reliable, caring, and safe transportation service for your child, Infina Health is the answer.
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