Support Services & Waiver Programs Infina Health Waiver Transportation and HCBS Rides

Our mission at Infina Health is to offer flexible, reliable and compassionate transportation services to persons in the waiver and community support programs. It doesn't matter if you are a waiver participant, a case-manager/agency, or a transportation vendor, we want to make sure that mobility is safe, timely and compliant to people who depend on it the most.

Here you will get to know about our numerous transport solutions, the integration of these solutions with waiver frameworks, our quality and compliance assurance, and our cooperation with you to provide excellent value.

Why To Choose Infina Health’s Adaptive Transport Services for Waiver Clients

Proficiency Provided

Rigorous experience in the field of Medicaid waiver medical transport and HCBS transportation providers services can help Infina Health to provide reliable support services throughout waiver networks. Our team guarantees that all the participants of the waiver obtain safe, on-time, and responsible transportation according to their care needs.

Technology Driven

We have a developed technology platform, which consists of advanced waiver ride booking software, real-time dispatching, secure user portal, and complete data integration with analytics. These applications provide a smooth customer experience during the waiver process, proper scheduling, effective communication, and a well-organized transport process

Network Strength

Infina Health has a good full-service transport network where vehicles are accessible, have trained drivers, backup capacity, and strong compliance systems. This infrastructure advocates the ongoing provision of Medicaid waiver medical transport and HCBS transportation provider services to a range of needs of participants.

Local Presence

Having dedicated services in Reading, Berks County, and the surrounding areas in Pennsylvania, we are offering localized services with robust connections with vendors. As our area knowledge improves prompt Medicaid waiver transportation, HCBS transportation, and access to community-based services by waiver people.

Compliance Commitment

We have a high level of compliance with transport funding compliance of waivers based on transparent billing, good vendor oversight and quality assurance. To ensure all Medicaid waiver medical transport and HCBS transportation services comply with state and program standards, we are committed to it.

Participant Focus

Infina Health focuses on the experience of every participant with convenient bookings, availability of vehicles, and optional assistance of a companion. Our specialty is serving waiver residents with special needs, making them comfortable, dignified, and reliable HCBS services to provide transportation during each ride.

Dedicated Transport Services

1. Populations of Autism and Adult Waiver.

We are experts in autism waiver transportation, as we acknowledge exclusive requirements of individuals with autism spectrum, such as sensory-friendly cars, regular schedules and qualified drivers.

In the case of adult population, our adult waiver transport services assist people who want to have independent lives and engage in community life.

We also serve waiver residents with special needs, mobility support, safety and dignity.

2. Habilitation, Respite and Remote Areas

Our services are to transport habilitation services so that clients have access to day-hab, vocational training or life-skills programmes. Transport respite services help the family carers to get planned breaks as their loved ones are being ferried safely.

In the rural or underserved areas, we fund transport in remote waiver areas, making services more accessible.

3. Mobile Personality Services

Our fleet contains waiver mobility assistance transport vehicles, securement systems, lifts/ramps and trained personnel. We also provide waiver companion services, whereby the caregiver or support person can be with the clients wherever necessary. Reading and surrounding areas have wheelchair waiver transport services that take care of mobility-impaired participants.

Local Focus: Reading PA & Surrounding Areas

Infina Health, an organization located in the Reading, Pennsylvania area, has a good position to provide services to the local network of waiver participants, service providers, day-health centres and community integration groups. Among of our regional service strengths are:

Recruitment of Reading PA community waiver transport and reading PA waiver transport scheduling of local participants.
Driving clients in Allentown, Lancaster PA as well as other counties in the region into waiver participants in Lancaster PA, waiver participants in Allentown, and waiver clients Harrisburg PA.
Arranging with local day-health centers (drop-off to waiver-funded day health centers) in the Berks County and elsewhere.

Since we are aware of the local terrain, provider network/scheduling dynamics, we will be able to optimise rides to efficient, reliable and comfortable rides.

Adaptive Transport Services for Waiver Clients

Waiver Non-Emergency/Medical Rides

We have an excellent transport network that includes:

Ride services paid through waiver like medical rides through waiver.
The caregivers of the waiver participants will be transported to allow attendants and family members attend where necessary.
Transport waiver participants medical appointments, therapy visit, wellness visit and home-based visit.
Adaptive transportation services of wheelchair-bound waiver clients with mobility assistance.
Adult waiver transport service and autism waiver transportation depending on various populations.

Improving Community and Integration

We know that mobility does not only pertain to access to a doctor. It's about access to life:

Transport to community integration services, day-health services, habitation services, and home-care clients.
Support services transport for waiver clients to day programs, group respite or community events.
Community Support Transport to include participants in social, educational and wellness activities.

Coordination & Multi Trip Solutions

We provide:

Multi-trip planning to waiver clients; it is possible to plan multiple destinations within a day.
Waiver clients ride coordination with case-management via personalised scheduling.
Interagency transport of waiver clients, in cases where a participant has more than one agency (medical, habilitation, day-programs) we make the agencies work together.

Additional services such as transport of co-occurring service appointments (medical respite wellness) to ease burden.

Network, Capacity and Scalability

To accommodate increased demand in service, our waiver demand is transportable.

Our operations are based on transport capacity planning in waiver networks.
We keep a capacity backup of transporting waiver rides in case of vehicle breakdown, or a surge in demand.
Our service is scalable to waiver demand transport, allowing us to grow the fleet as the program grows.

Compliance, Documentation and Analytics

We are familiar with the fact that waiver programs require strict regulation:

We embrace records of waiver transportation, such as trip records, participant checks, and audit trails of the providers.
Waiver programs, waiver agency submissions of transport claims and waiver ride cost modeling are seamlessly accommodated.
Transport audit readiness for waiver programs - our systems can support vendor audits, state reviews and compliance checks.

This is supported by transport analytics with waiver programs and transport outcome measurement (waiver) alongside transport data integration of waiver programs.

Waiver transportation compliance is incorporated between vendor credentialing and service level agreements.

Eligibility & Onboarding

Eligibility Checks

We also do eligibility checks before scheduling the waiver transport to ensure that the person is registered appropriately waiver program. Under different waiver programs, the participant must:

Be eligible for Medicaid and is of the required care-level.
Have an identified need of transportation support in their personalized plan.
Be in the custody of a support coordinator or a case manager.

Transport Assessment

The waiver clients are provided with a transport assessment, which entails the determination of:

Accessibility (assisted transfers, wheelchair, stretcher, mobility) needs.
Travel origin/destination (home-based visits, therapy, respite, day programme), to make necessary arrangements.
Necessary special equipment or caregiver comes with it to ensure safety and reliability.
Windows, frequency of trip and multi-stop as per the request.

Vendor & Provider Onboarding

In the case of agencies and vendor partners, we facilitate:

Waiver transport credentialing, transport vendor onboarding of waiver programs, and management.

Transport vendor waiver program contract, oversight, program performance, and benchmarking.
Well-defined transport service level agreements that give details on reliability, responsiveness, incident reporting, safety procedures and escalation mechanisms.

Eligibility Checks

Transport Assessment

Vendor & Provider Onboarding

We also do eligibility checks before scheduling the waiver transport to ensure that the person is registered appropriately waiver program. Under different waiver programs, the participant must:

Be eligible for Medicaid and is of the required care-level.
Have an identified need of transportation support in their personalized plan.
Be in the custody of a support coordinator or a case manager.

The waiver clients are provided with a transport assessment, which entails the determination of:

Accessibility (assisted transfers, wheelchair, stretcher, mobility) needs.
Travel origin/destination (home-based visits, therapy, respite, day programme), to make necessary arrangements.
Necessary special equipment or caregiver comes with it to ensure safety and reliability.
Windows, frequency of trip and multi-stop as per the request.

In the case of agencies and vendor partners, we facilitate:

Waiver transport credentialing, transport vendor onboarding of waiver programs, and management.

Transport vendor waiver program contract, oversight, program performance, and benchmarking.
Well-defined transport service level agreements that give details on reliability, responsiveness, incident reporting, safety procedures and escalation mechanisms.

Create ease of access to the therapies and needed appointments through appropriate transportation.

BOOK NOW

Support Services and Waiver Programs Booking Process

Step 1: Initial Inquiry Contact

Contact the Infina Health to find out how they can help you in transportation. We provide autism waiver transportation, adult waiver transport and ID/A waiver transportation in Pennsylvania. So, it means that we provide all participants with high-quality and, most importantly, individualized support that is compliant and reliable.

Step 2: Eligibility Checking

We also perform rigorous eligibility verification of waiver transport by our sophisticated transport eligibility tool of waiver clients. This procedure enables all planned rides to be full of Medicaid waiver rules and state compliance standards, thus ensuring that all participants can qualify properly and onboard smoothly.

Step 3: Transport Assessment

Our experts conduct a thorough transport evaluation of waiver customers to locate mobility requirements. This involves the assessment of waiver mobility assistance transport or specialized adaptive transport services need, the provision of safe and accessible support based on the specific functional and medical needs of each participant.

Step 4: Co-ordination, Schedule and Ride

Infina Health deals with full waiver medical ride booking and effective ride coordination of waiver customers. We encourage multi-stop and multi-rip coordination to our waiver clients, where all home and community services rides are scheduled efficiently to medical appointments, therapies, and activity support daily.

Step 5: Planning and Dispatch of Routes

To achieve timely transportation, our system optimizes routes with waiver rides and an accurate dispatch of transportation to waiver clients. We provide medical rides in good time through waiver, transport of waiver participant therapies visit, and reliant routing support travel to co-occurring service appointment visits.

Step 6: Documentation and Verification

All waiver rides are fully documented in waiver transportation and secure verification to facilitate compliance. This process enhances transport audit preparedness on waiver programs, in order to adhere to Medicaid requirements and keep a clear and transparent record of all the waiver transportation activities.

Step 7: Transportation Implementation

Infina Health offers accessible and safe delivery with the help of accessible vehicles, trained drivers, and waiver companion transport services. We serve waiver residents having special needs, transport to waiver-funded day health centers, waiver service sites and dependable community support transport to meet daily functional needs.

Step 8: Reporting & Billing

We do transport billing of waiver programs, transport analytics monitoring waiver programs, and provide feedback mechanisms to guarantee waiver ride quality assurance after each ride. Meanwhile, the refund/adjustment policy of transport refund is handled when there is a need to adjust waiver rides.

Next Steps & Contact

In case you are a waiver participant, support coordinator or transportation vendor and want to partner with Infina Health, we would like to contact you today. We should talk about your particular service requirements, evaluate the accessibility of vehicles, organize the time, ensure the eligibility and integrate the ride services into your waiver-support network.

We offer more than a ride, together we can offer transportation solutions that are based on your care goals, compliance requirements and experience of being transported.

We are grateful that you consider Infina Health as your reliable support service partner and transportation of waivers.

BOOK NOW

Additional Third-Party Services at Infina Health

Fiscal Management

Infina Health helps in the fiscal management program through compliant trackable and documentation ready transportation services. We have secure systems of scheduling, billing, and ride-verification, which hold the agencies and care coordinators accountable. Our transport operations are streamlined with high safety and accessibility.

Learn More →

Human Services Departments

Infina Health offers transportation services that are HIPAA-compliant to Human Services Departments that work with children, families, seniors, and persons with disabilities. Our convenient cars and well-trained employees will provide secure transportation to medical, training and community-based services.

Learn More →

Independent Living

Infina Health provides those clients who lead independent lives with quality door to door transport to medical appointments, shopping, therapies and social outings. Our ADA-compliant services allow people with disabilities and aged people to live safely and with confidence in their homes. Keep your freedom and reliably move about.

Learn More →

Managed Care Organizations (MCOs)

Infina Health collaborates with MCOs to provide members with Medicaid, Medicare and long-term care plans with compliant and high-quality transportation services. Our scalable system guarantees timely and safe rides with ADA vehicles, and trained drivers.

Learn More →

WHAT OUR CLIENTS SAY

FREQUENTLY ASKED QUESTIONS

— Are you able to plan several trips within a day?

Yes. We are experts with multi-trip coordination of waiver clients, which allows us to schedule multiple destinations (respite, therapy, day-program, medical) in a coordinated itinerary.

+ What is the process of ensuring the compliance of my provider?

Onboarding and vendor management process will consist of vendor credentialing, performance standards, audit-ready documentation, incident-reporting and safety procedures.

+ What will happen in case the vehicle malfunctions or is unable to make the ride?

We have capacity backup in waiver rides and therefore a standby vehicle is allocated, and our dispatch team will run our transport escalation systems in waiver networks to reduce the disruption.

+ What are the transportation services of Infina Health to waiver clients?

Infina Health provides a complete solution of waiver transportation service, such as the Medicaid waiver medical transportation, the HCBS transportation, the autism waiver transportation, the adult waiver transportation and the ID/A waiver transportation. We also assist on the daily needs and have home and community services rides and transportation of the waiver program members.

+ How do I test whether I am eligible in waiver transportation?

You can call Infina Health, and our team will complete all eligibility checks on waiver transport by turning to our developed transport eligibility tool in case of waiver clients. All qualifications regarding Medicaid, state and program specifications are verified prior to any ride being scheduled.

+ Do you provide analytics or reporting on waiver agencies?

We offer transport outcome measurement, transport data integration, waivers vendor performance metrics, and transport program evaluation to the agencies in need of transparency, accuracy, and complete performance awareness.

+ Does Infina assist with organizing rides with caregivers or case managers?

We assist in transport interface with case management with waiver clients, support coordination transport and transport to caregivers of the waiver participants. Also, we guarantee that all agencies, providers and caregivers are on track with each other by facilitating smooth communication.

+ Does Infina manage cancellations or no-shows?

Yes. We have our transport cancellation policies (waiver) and waiver ride no-show policies that guarantee clarity and fairness. In case of adjustments, we have a clear policy regarding transport refund / adjustment policy on waiver rides.

+ Is there waiver transportation in my locality?

Infina Health offers waiver services in Reading PA, Berks County, Lancaster County, Allentown, Bucks County, Philadelphia suburbs and most of the rural areas. The services are HCBS transportation Reading PA, waiver rides partner Reading PA, and waiver mobility services Lancaster County.

+ Do you provide transport services to the people with special needs?

Yes. Our specialty is transport of the waiver residents with special needs, offering waiver mobility services, secure wheelchair services, and adaptive transport services to waiver clients. We also have a waiver companion transport program where companion support is given.

SUPPORT SERVICES & WAIVER PROGRAMS