Frequently Asked Questions
Q: What types of vehicles do you use for medical transportation?
A: We use a fleet of specially equipped, ADA-compliant vehicles to ensure the safety and comfort of all passengers. Our vehicles include wheelchair-accessible vans, stretchers, and fully equipped medical transport vehicles with onboard monitoring equipment. All vehicles are regularly maintained to meet the highest standards of safety and hygiene. We also ensure that our vehicles are outfitted with all necessary medical equipment, such as oxygen tanks, securement devices, and any other tools required for resident comfort during transport.
Q: How do I schedule a ride for my residents?
A: Scheduling a ride with Infina Health is simple and convenient. You can easily book transportation through our online booking page, where you can select the specific service your resident requires, such as routine appointments, emergency transport, or long-distance travel. Alternatively, you can reach out to our customer service team by phone or email, and we will assist you with scheduling the ride that best fits your needs.
Q: Can you accommodate last-minute or emergency transportation requests?
A: Absolutely! We understand that emergencies can arise at any time, and we’re fully equipped to respond to urgent transportation requests. Whether it’s a medical emergency requiring immediate transport to a hospital or a last-minute appointment that needs to be scheduled quickly, our team is available 24/7 to handle urgent transportation needs.
Q: How do you ensure the safety of residents during transport?
A: We use securement devices, monitor residents throughout the journey, and ensure our vehicles meet the highest safety standards. Our staff is trained to handle special needs and emergency situations.
Q: Do you offer long-distance medical transportation?
A: Yes, we offer long-distance medical transportation for residents needing care at specialized medical facilities, specialists, or hospitals outside of the local area.