Non-Emergency Medical Transport 

Reliable Non Emergency Medical Transportation for Your Health and Well-Being

If you or a loved one need dependable transportation to medical appointments, non emergency medical transportation is the solution. Whether it’s for a routine check-up, physical therapy session, or a specialist visit, our non-emergency medical transportation service ensures you get to your medical destination safely, comfortably, and on time.

At Infina Health, we provide high-quality, door-to-door medical transport solutions for those who need assistance getting to and from healthcare appointments. With wheelchair-accessible vehicles and professional, trained drivers, we make sure your journey is as smooth as possible. Key features of our non emergency medical transportation include:

• Our NEMT vehicles are equipped to handle a wide range of medical needs, ensuring passengers travel safely and comfortably.

• For those with mobility issues, our non emergent transport offers wheelchair-accessible vehicles, stretcher transport, and trained drivers to help with entry and exit from the vehicle.

• Our non emergency medical transportation providers ensure passengers arrive at their appointments on time, avoiding any delays that could impact the quality of care.

• Our NEMT drivers are trained to assist passengers with medical conditions or mobility challenges, providing a compassionate and respectful service.

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Who Can Benefit from Non Emergency Medical Transportation?

Non emergency medical transportation is a valuable service for a wide range of individuals who face transportation challenges. Some of the most common groups of people who benefit from NEMT services include:

1. Seniors and Elderly Individuals

As people age, driving can become more challenging due to issues like vision impairment, cognitive decline, or physical limitations. For seniors, NEMT provides a safe and reliable solution for getting to medical appointments such as routine check-ups, specialist visits, dialysis treatments, or physical therapy. Seniors who are no longer able to drive themselves can benefit from having a dependable transportation option that ensures they can still attend important medical visits and maintain their health.

2. People with Disabilities

Individuals with physical or cognitive disabilities may have difficulty using public transportation or driving. Non emergency medical transportation services cater to people who require specialized vehicles that can accommodate wheelchairs, walkers, oxygen tanks, or other mobility aids. This means that people with disabilities can access essential healthcare services without the stress and inconvenience of navigating public transit or relying on others for transportation.

3. People Recovering from Illness or Surgery

After surgery or during the recovery process from illness, many individuals are unable to drive due to pain, reduced mobility, or medical restrictions. Non-emergency medical transportation services ensure that these patients can attend follow-up appointments, physical therapy, and other post-treatment services safely and comfortably. This service is essential in helping individuals stay on track with their recovery and maintain their health during a vulnerable time.

4. Low-Income Individuals

Not everyone has access to a personal vehicle, and public transportation can be limited, especially for those in rural areas. For individuals who are financially constrained and do not own a car, Non emergency medical transport offers an affordable way to get to necessary medical appointments. Many insurance plans, including Medicaid, may cover NEMT services, making it even more accessible to those in need.

5. Pregnant Women and New Mothers

Pregnant women and new mothers often require frequent visits to healthcare providers during and after pregnancy. Non emergency medical transportation makes it easy for them to attend appointments, such as prenatal visits, ultrasounds, and postnatal check-ups. Non-emergency medical transport ensure that transportation does not become a barrier to receiving the care they need during a critical time in their lives.

Types of Non Emergency Medical Transportation Services

At Infina Health, we offer a variety of Non emergency medical transport services to meet the diverse needs of individuals. Depending on the patient’s medical condition and specific requirements, we offer the following transportation options:

1. Sedan & Livery Service

For individuals who do not require specialized equipment but need reliable and comfortable transportation, our sedan and livery services are an ideal choice. These vehicles are well-maintained and provide a smooth, safe ride to and from medical appointments. Ideal for those who need a non-medical, but supportive transport option.

2. Wheelchair Transport

   We provide wheelchair transport for passengers who require the use of a wheelchair during travel. Our vehicles are specifically designed to accommodate wheelchairs, ensuring passengers are safely secured and comfortable throughout the ride. Our trained drivers assist with loading, unloading, and securing the wheelchair for a smooth journey.

3. Bariatric Wheelchair Transport

   For bariatric patients who require a wheelchair, our bariatric wheelchair transport services offer specialized vehicles with extra-wide seats and reinforced structures. We provide extra support to ensure passengers are transported safely, comfortably, and with dignity. Our drivers are trained to assist with the boarding and securing process for a secure, comfortable ride.

4. Paratransit & Group Shuttle Service

Our paratransit and group shuttle transport services are designed for individuals who need to travel with a group or require more flexible routes. These services are ideal for patients attending medical appointments with family members, or for group transport to healthcare facilities. Our trained drivers ensure that each passenger’s safety and comfort are prioritized.

5. Special Needs & Neuro-Divergent Transport Services

We specialize in providing transportation for individuals with special needs, including those with physical, cognitive, or developmental disabilities. Our neuro-divergent transport services are tailored to meet the needs of passengers with autism, ADHD, and other conditions. We ensure each passenger’s journey is safe, respectful, and adjusted to their specific requirements.

6. Stretcher Transport

For patients who are unable to sit up during transport, we offer stretcher transport services. Our vehicles are equipped to transport patients lying flat, such as after surgery or for those with severe mobility challenges. These services prioritize the patient’s comfort, safety, and dignity during their journey to medical appointments or treatments.

7. Bariatric Stretcher Transport

For bariatric patients who require transport while lying down, our bariatric stretcher transport services provide specially designed vehicles with additional space and reinforcement. We ensure the passenger’s comfort and safety throughout the trip, and our trained drivers assist with all necessary movements and accommodations to provide a smooth and secure ride.

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The Benefits of Non Emergency Medical Transportation

Our non-emergency patient transport service offers numerous benefits to those who need assistance getting to their medical appointments. Here are just a few of the advantages:

1. Access to Timely Medical Care

With non emergency medical transportation services, patients are able to attend their medical appointments without delay, ensuring that they receive timely care. Missing appointments due to transportation barriers can negatively impact a person’s health, and NEMT eliminates that concern.

2. Comfort and Convenience

Non emergency medical transportation services are designed to provide comfort and convenience, with door-to-door services and specialized vehicles that cater to different mobility needs. You can rest assured that your journey to and from your medical destination will be smooth and stress-free.

3. Professional Assistance

Our trained drivers provide assistance when necessary, from helping individuals with mobility devices to securing medical equipment. This support allows passengers to feel more at ease during their journey.

4. Cost-Effective

Non emergency patient transport services are often more affordable than traditional ambulance services, making them a great option for those who do not need emergency medical care but still require transportation to healthcare appointments. Many insurance plans, including Medicaid, may cover NEMT services, reducing the financial burden on the patient.

How Much Does Non Emergency Medical Transport Cost?

The cost of Non Emergency Medical Transportation (NEMT) services can vary based on several factors, including the type of transport required, the time of day, the distance traveled, and any additional services needed during the ride. At Infina Health, we are committed to offering transparent pricing to ensure that you understand the costs associated with your transportation needs.

Here is an overview of our pricing for NEMT services:

1. Ambulatory Transport (Base Rate)

• Weekday Business Hours: $25 – $30

• Weekends & Off Hours: $30 – $40

• Holidays: $35 – $45

Ambulatory transportation is for individuals who do not need a wheelchair or stretcher but may require assistance getting in and out of the vehicle. This is typically the most affordable option for those who can walk but might need some assistance. The price varies depending on the time of day or week.

2. Wheelchair-Accessible Transport (Base Rate)

• Weekday Business Hours: $45 – $50

• Weekends & Off Hours: $75 – $90

• Holidays: $85 – $100

For individuals who use wheelchairs or require specialized seating, wheelchair-accessible transport provides the necessary accommodations. These vehicles are designed to safely secure wheelchairs and provide a comfortable journey for the passenger. The cost varies depending on the time of the trip, with higher rates for weekend, off-hour, or holiday rides due to increased demand and staffing requirements.

3. Stretcher Transport (Base Rate)

• Weekday Business Hours: $100 – $200

• Weekends & Off Hours: $125 – $225

• Holidays: $150 – $250

Stretcher transport is designed for patients who cannot sit upright and require to be transported lying down. This service includes a stretcher-equipped vehicle and professional assistance during the ride. Stretcher transport is typically more expensive due to the specialized equipment and higher level of care required during the trip. The cost varies depending on the time of day and the day of the week.

4. Additional Mileage Fees

• Weekday Business Hours: $3 – $5 per mile

• Weekends & Off Hours: $5 – $7 per mile

• Holidays: $5 – $10 per mile

Mileage fees apply when the transportation destination is outside of a specific service area or if the distance traveled exceeds a certain limit. The rate for mileage depends on the time of the day, as weekend and holiday services tend to incur additional costs due to increased demand and longer travel distances.

5. Wait-Time Fees (Per 30 Minutes)

• Weekday Business Hours: $15 – $30

• Weekends & Off Hours: $15 – $30

• Holidays: $15 – $30

If there is a delay in the pick-up or drop-off, whether due to a longer appointment time or any unforeseen circumstances, wait-time fees will be applied. These fees are charged for every 30-minute period the driver is required to wait.

6. Additional Attendant Fees

• Weekday Business Hours: $5 – $10

• Weekends & Off Hours: $5 – $10

• Holidays: $5 – $10

Additional attendant fees may apply if a second trained professional is required to assist with a patient’s transport, particularly in situations where a higher level of care is needed, such as when a patient requires assistance with medical devices, monitoring, or personal care.

How to Book Our Non-Emergency Medical Transportation Service

Booking our non emergency medical transportation (NEMT) service is quick, simple, and tailored to fit your unique needs. Whether it’s a routine check-up, a specialist consultation, or a post-operative follow-up, we ensure your transportation is handled efficiently so you can focus on your health. Our booking process is designed to be hassle-free, and our customer service team is available every step of the way to assist you. Here’s a step-by-step guide to booking your ride:

Step 1: Initial Contact

The first step to securing your ride is to get in touch with us. You can easily contact us via phone or online through our user-friendly booking platform.

• Phone Booking: Call our customer service team at 1-888-446-3462. Our friendly and knowledgeable representatives are ready to take your call and help you schedule your ride.

• Online Booking: For your convenience, you can also use our online booking form on our website. The online portal is available 24/7, allowing you to schedule your NEMT service at any time, even outside of regular business hours. Simply visit our website and follow the prompts to book your ride.

Step 2: Provide Appointment Details

Once you’ve made contact, we will need to gather some details about your upcoming medical appointment. This information helps us understand your needs and ensure we provide the correct type of transportation for you. We will ask for:

• Date and Time: Let us know the exact date and time of your medical appointment, as well as the estimated duration of your visit if possible. This helps us schedule your pick-up and drop-off times accurately.

• Pick-Up and Drop-Off Locations: Provide your home address or other pick-up location, as well as the address of the healthcare facility where you’ll be going. If you’re unsure of the address or need assistance locating it, we can help!

• Type of Service Needed: Tell us if you have any specific needs, such as requiring a wheelchair-accessible vehicle, stretcher services, or the transportation of medical equipment (such as oxygen tanks or CPAP machines). If you’re unsure about what type of service you need, our customer service team can provide guidance.

• Special Requests or Assistance Needs: If you need any extra assistance during the ride (such as help with mobility, getting in and out of the vehicle, or support carrying medical items), let us know. We can accommodate most needs to make sure you’re comfortable during the entire journey.

Step 3: Confirmation of Your Ride

After receiving your appointment details, we will confirm your booking by providing you with a confirmation number, as well as an estimated pick-up time. This confirmation ensures everything is set for your transportation, and we will remind you of the details closer to the time of your appointment. Our team will also verify any insurance or payment details if needed, to ensure a smooth process.

• Notification: Once your booking is confirmed, we will send you a reminder via phone, email, or text message (depending on your preference). This way, you’ll never have to worry about forgetting your ride.

Step 4: On the Day of Your Appointment

On the day of your appointment, our professional driver will arrive at your designated pick-up location at the scheduled time. We ensure that our drivers are punctual, and we monitor traffic and other factors to guarantee you arrive on time for your appointment.

• Tracking and Communication: If needed, you can track the vehicle in real-time or communicate with your driver through the contact number provided during the booking process. If there are any delays or changes to the schedule, we’ll keep you informed.

• Driver Assistance: Once the driver arrives, they will assist you in getting to the vehicle, ensuring you’re comfortable and secure for the journey. If you require any extra help during the ride (such as adjusting medical equipment), our drivers are trained to provide the support you need.

Step 5: After Your Appointment – Return Ride

Once your medical appointment is complete, your driver will be ready to pick you up and take you back to your original pick-up location or another destination if necessary. We ensure that you’re promptly transported back without any unnecessary wait times.

If you have any changes to your pick-up time after your appointment, simply contact our team, and we’ll work to adjust the schedule to accommodate your needs.

Booking your ride is quick and easy! Click the button below to schedule your transportation with Infina Health.

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Customer Testimonials

Our customers trust us for outstanding service and quality. Don’t just take our word for it. Read the testimonials from our satisfied customers!

“I had a wonderful experience with Infina Health’s non-emergency medical transportation. The booking process was simple, and the driver was on time, friendly, and very professional. It’s such a relief to have a reliable service for my doctor’s appointments. I’ll definitely use them again!” –Jessica L.

“I rely on NEMT services for regular medical visits, and Infina Health made my experience smooth and stress-free. The driver was not only punctual but also extremely kind and understanding, especially since I have mobility challenges. The ride was comfortable, and I felt cared for the entire time.” –John D.

“I’ve used other NEMT providers in the past, but none compare to Infina Health. Their customer service was outstanding, and they really take the time to ensure the ride is as comfortable and safe as possible. I was able to relax knowing I was in good hands for my entire trip to the hospital.” –Mark S.

Get Non Emergency Medical Transportation for Your Healthcare Needs

Non-Emergency Medical Transportation is an essential service that ensures people can access healthcare without the stress of transportation. Infina Health is a leading non emergency medical transportation company in PA, providing reliable, safe, and affordable medical rides to appointments so you can get the care you need. Whether you’re a senior, a person with disabilities, or recovering from surgery, we are here to make your healthcare journey easier.

To learn more about our NEMT services in PA, or to schedule a ride, contact us today at 1-888-446-3462. 

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