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NON-EMERGENCY MEDICAL TRANSPORT 

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Non-Emergency Medical Transport 
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Local Medical Transport Service NEMT

NEMT is an indispensable support system of patients who require safe and reliable transportation to the medical area but do not need emergency services. Meanwhile, Infina Health offers non-emergency medical services where the services are planned based on comfort, respect to the patient and harmonious linkage with health care teams. Having a promise of patient dignity NEMT transport, high standards of training, and fully equipped cars, Infina Health has become a reliable non-emergency transport service Reading PA and a leader in Berks County, Philadelphia, and at the Lehigh Valley.

Whether it is non-emergency stretcher transport, wheelchair vans, door-to-door services, bariatric, and long-distance transportation, Infina Health believes that all their patients, seniors, disabled people, dialysis, rehabilitation, etc. can safely and safely arrive at their appointments on time.

Why NEMT Patients Trust Infina Health

Infina Health is known to provide quality non-emergency transportation based on safety, caring, and continuity. Our team is important to patients, families and healthcare providers since it is not just about transportation but also support through the care process.

Caring, Human Services

We value patient dignity NEMT transport and provide indeed caring NEMT service to seniors, disabled persons and medically frail patients. All members of the team are trained to be respectful, patient, and clinical in their assistance.

24/7 Availability

Infina Health has 24/7 non-emergency transport (where applicable) this means that patients are not late to the hospital, rehab transfer, and late-day appointments- thus patients will never miss out on the critical medical services they require.

Care Co-ordination and Communication

Our team is offering smooth NEMT coordination Berks County PA and outstanding NEMT coordination with care teams and keeping each family, facility, and provider updated throughout the process.

Local Healthcare Expertise

Being a reputable medical transportation company Reading PA, Infina has a better knowledge of the hospitals, clinics, and the route to the region than rideshare or taxi services, making transportation more comfortable, quicker, and safer each time.

Understanding Non-Emergency Medical Transportation (NEMT)

NEMT services are important in solving transportation gaps among individuals who are unable to drive or have mobility problems or need specialized medical transportation. The non-emergency medical transport services offered by Infina Health can serve a wide variety of operational needs such as dialysis, chemotherapy, specialist appointments, outpatient surgery, and checkups.

What Makes NEMT Essential?

  • Allows ambulatory transportation of patients who can ambulate but require assistance.
  • Offers ADA-compliant transportation to wheelchair and mobility-devised users.
  • Facilitates the movement of non-emergency patients among the care facilities with ease.
  • Provides medically supervised stretcher services where customers require non-emergency services.
  • Services non-emergency medical transportation Reading PA, Wyomissing and related locations.
  • Reduces absence of appointments and fosters continuity.
  • Provides patient comfort NEMT between booking and drop-off.


The model of service developed by Infina Health focuses on caring NEMT service, clinical-level safety, and dignified treatment of patients of any age.

Complete NEMT Services at Infina Health

Infina Health provides an entire range of non-emergency medical transportation (NEMT) services to serve patients with different mobility, medical, and accessibility requirements. No matter whether one needs a short trip to a follow-up visit or a long journey to a specialty facility, with Infina Health, you can be sure that your trip will be safe, relaxing, and dignified. Our team liaises with patients, families, discharge planners and healthcare facilities to ensure a seamless transportation that is timely and kind always and clinical conscious.

Outpatient Visit Transport and Medical Appointment

Regular checkups are crucial towards ensuring a healthy body, but a good number of patients cannot get trustworthy transport to their doctor. Infina Health fills this gap by providing NEMT appointment transportation on time and well-coordinated to meet the daily healthcare needs. We are serving all the major clinics, specialist offices, testing centres, and hospital systems of Reading, Wyomissing, Lehigh Valley and Philadelphia.

Our services include:

  • NEMT booking to checkups, imaging, blood tests, and primary care.
  • Non-urgent specialist visits are transported by NEMT to doctor appointments.
  • Same-day surgery, endoscopy, or therapy visit outpatient medical transport.
  • Post-surgery transportation to appointments to provide safe movement after the surgeries.
  • Doctor appointment transport Lehigh Valley PA provides regional patients in need of specialty services.
  • The continuity of care can be ensured by arranging medical transport to follow-up visits.


This service is particularly useful among post-surgical patients, chronic patients and those with mobility issues. With the constant support, Infina Health can decrease the number of missed appointments and make patients feel assisted at all levels of healthcare.

Dialysis, Chemotherapy and Chronic Care Transport

Chronic patients may need repeated travel within a week several times and fatigue, weakness, or side effects of treatment can mean that independent transportation is not easily or safely achieved. The excellent service provided by Infina Health is the transport to chronic care where patients are guaranteed of safe arrival, on time and emotional assurance.

Infina provides:

  • Patient dialysis transportation to patients who have scheduled treatments.
  • NEMT under the supervision of trained personnel to learn the sensitivity of cancer care.
  • Ride to dialysis Reading PA in a comfortable stress-free setting.


We know that such patients can be fatigued after treatment and thus our journeys back home are characterized by rest, peaceful surroundings and responsive care. The similar reliability enables the patients to focus on their health without having to be concerned about transporting barriers.

Physical Therapy Transport and Rehabilitation

Physical therapy and rehabilitation should be attended regularly to provide optimum results of recovery. Infina Health makes sure that mobility issues, pain, and driving limitations do not deny patients the necessary care. Infina supports:

  • Transport service of physical therapy to maintain mobility and strength.
  • NEMT rehabilitation of both short term and long term rehabilitate trips.
  • Physical therapy Reading PA NEMT to all major clinics and therapy centers.
  • NEMT transportation of inpatient and outpatient rehab to Reading PA.


Our drivers provide accommodative boarding, careful driving, and secure equipment handling- patients will get to their therapy sessions with ease and will be able to go home without the burden. This dependable transportation keeps patients motivated and prevents missed sessions and works towards recovery.

Senior & Special-Needs NEMT

Infina Health is characterized by a very caring attitude to the transportation of vulnerable groups, such as seniors, disabled people, and neurodivergent patients. Our drivers are also given ongoing NEMT driver training on communication, patience, mobility assistance, and safety measures based on these groups. We specialize in:

  • Non-emergency transport among elderly individuals who require mobility assistance, walking, and wheelchairs.
  • NEMT of elderly patients who need to board and walk slowly and be placed in secured seats.
  • NEMT of the aged Reading PA and covers all the major senior centres, nursing homes and residences.
  • Special NEMT transportation of people with physical, cognitive, or developmental needs.
  • Patient transportation, neurodivergent and calm communication.
  • Neurodivergent transport Reading PA with reassurance-trained and gentle redirection staff.


Infina Health has families that trust us due to our emphasis on dignity, safety and understanding. We customize every ride to the comfort of the patient and make him or her feel supported but not in a hurry or overwhelmed.

Door-to-Door and Door-Through-Door Service

Infina Health is proud to offer real-life support services, unlike the rideshare service, which drops off at the curb, by our door-to-door and door-through-door models. We offer:

  • Door-to-door ambulance, helping patients safely at home to the car.
  • Door to Door medical transporting, where personnel escort patients through the home, through hallways, over thresholds, and into medical buildings.


The level of support is essential to wheelchair users, those who are walker-dependent, lack of balance, vision, or cognitive problems. Drivers assist in steps, ramps, movement with security, facility navigation- as the patient should never be left alone.

Event and Community Transport, Group

In addition to personal appointments, Infina Health has transportation services of group-based medical and wellness plans. The services are provided to nonprofit organizations, community partners, and healthcare facilities participating in regular or special events. We provide:

  • Senior program, day rehab /adult day care group shuttle medical transportation.
  • Community events and health fairs Group shuttle medical transport Philadelphia PA.
  • Non-emergency medical transportation of events to vaccination drives, screenings, workshops, and others.


This service enables organizations to transport groups of patients or participants in a safe way without the burden of logistics. Cars have the capability to accommodate wheelchairs, walkers, and mixed mobility in a single synchronized journey.

Long-Distance Medical Transport and Interstate Medical Transport

Hospital transfers and specialized treatment are often out-of-local treatment that patients need. Infina Health has a long-distance service which makes long-distance travel comfortable, medically supervised and stress free. Infina provides:

  • NEMT transportation over long distances in counties and regions to have planned medical visits.
  • Hospital and advanced care center medical transport Philadelphia PA.
  • Reading PA Medical transport to residents who require regional or statewide appointments.
  • NEMT Local medical transport service over shorter distances within the neighborhoods and facilities.


Long-distance NEMT vehicles have supportive seating, stretcher and temperature control and smooth suspension to make the patient comfortable. Drivers keep in touch during the journey in order to be safe and arrive on time.

Require non emergency ambulance services of a loved one or patient? Infina Health provides quality non-emergency, wheelchair, stretcher, and seniors-friendly transportation services at 24/7.
You can now call and reserve your NEMT ride and receive reliable door to door service.

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Booking Non-Emergency Medical Transportation at Infina Health

Infina Health simplify, make transparent, and supportive the process of scheduling non emergency medical transportation. You can be in need of non-urgent medical transport, wheelchair transport non-emergency, non-emergency stretcher transport, ADA-accessible medical transport and our streamlined process guarantees the safety and reliability of the entire process.

Step 1: Infina Health Appointment for Services

The process may be initiated by calling or making a request online to NEMT services by patients, families, and care coordinators. In this initial contact point, be it you need:  

  • NEMT appointment transport NEMT  
  • Doctor appointment transport.  
  • Outpatient medical transportation.  
  • NEMT Philadelphia PA, Non-emergency medical transport Reading PA or other nearby areas like NEMT Berks County, NEMT Lehigh Valley and NEMT Muhlenberg township PA. 
  • NEMT transport Clients with special needs or seniors transport (not emergency). 

Patients can also schedule NEMT to either receive chemotherapy, dialysis transport service, physical therapy transport service, or medical transport to follow-ups based on their medical requirement.

 

 

 

Step 2: Patient and Trip information

Throughout the intake period, Infina Health collects the necessary data that helps it to organize safe and reliable non-emergency transport. You will be asked to share: 

  • The locations of pickups and drops.  
  • Appointment time  
  • Mobility requirements such as wheelchair, walker, cane, and stretcher:  
  • Ambulatory patient transport, wheelchair, non-emergency/stretcher transport, neurodivergent patient transport or NEMT for older patients or any other accessible medical transport for disabled patients.  

Infina also covers the complicated cases including: NEMT ride to rehab Reading PA, post-surgical taxi service, hospital discharge NEMT, and inter-facility non-emergency conveyance.  

It is therefore vital to ensure that Infina deploys the appropriate vehicle either a mobility van, sedan medical transport service, or bariatric NEMT stretcher transport vehicle. 

 

Step 3: Insurance Check or Cash Check

NEMT and insurance NEMT billing and insurance, including assistance of:  

  • Non-emergency medical transportation in Medicaid.  
  • NEMT Medicaid Reading PA  
  • Self-pay NEMT rides or self-pay NEMT Reading PA.  


The team verifies eligibility, gives out NEMT transparency in prices, and provides any queries to cover or out of pocket expenses. This is done to make sure that there are no surprises during the day of transport. 

 

Step 4: Support of Care Teams

In the case of patients who need clinical management, Infina directly communicates with the healthcare providers via NEMT coordination with care teams.  

This assists in optimizing NEMT transportation logistics to medical appointments including: doctor appointment transport, physical therapy, NEMT outpatient surgery, medical ambulance and medical transport.  

Meanwhile, the communication between different departments guarantees the prompt results of arrivals and the seamless patient transfer. 

Step 5: NEMT Vehicle/ Driver Assignment

Infina uses its professional NEMT dispatch Reading PA to send vehicles once the scheduling is confirmed. The assignments correspond to the patients with the corresponding type of service, e.g.:  

  • Wheelchair van scheduling  
  • Stretcher van scheduling  
  • Mobility van transport medical.  
  • NEMT shuttle service Reading PA  
  • Group shuttle medical transport.  
  • Medical shuttle Group Philadelphia PA.  
  • Non-emergency medical transportation of an event.  

All transports are made by NEMT with trained drivers. As it guarantees patient dignity and safety. 

Step 6: Day-of-Transport Pickup

Infina Health will offer:  

  • Medical transportation door to door.  
  • Medical transport door-through-door.  

NEMT Trained personnel help the patient inside their houses on to the cars and install mobility devices safely and with attention to the comfort of the patient. 

Whether the appointment means NEMT of the elderly Reading PA, non-emergency patient transportation Wyomissing PA, mobility transportation Muhlenberg Township PA, or the movement between the counties, the driver makes the trip trouble-free.  

Infina also provides non-emergency transport (where applicable) 24/7 to late discharges and urgent next-day appointments. 

Step 7: Secure Transfers to the Healthcare Institution

Infina takes the patients to:  

  • Hospitals  
  • Outpatient clinics  
  • Rehabilitation centers  
  • Dialysis centers  
  • Oncology departments  
  • Surgery centers  

This consists of special accommodations of: long distance NEMT transportation, non emergency transport, wheelchair van, stretcher transport Berks County, Lehigh Valley PA and surrounding counties.  

Timing is also taken into consideration by the team to minimize delays and enhance readiness to make appointments. 

Step 8: Return trip/ Discharge Transport

Infina offers quality non-emergency transportation to take the client home after the appointment ends, and a routine service will help minimize waiting time NEMT service. Return options include:  

  • Medical transport Berks County (after surgery).  
  • Outpatient transport Reading PA. 
  • Medical livery transport  
  • Paratransit medical rides  
  • Paratransit Philadelphia PA.  
  • Philadelphia PA non-emerging transport provider.  
  • Reading PA non-emergency transport company.  

Infina provides safe transportation and hassle-free experience to patients traveling home after dialysis, chemotherapy and rehab. 

 

 

Types of patients that Infina Health NEMT Serves

 Infina Health also helps provide a wide variety of patients with different mobility, medical, and accessibility needs. Every transport is adapted so that the safety, comfort, and dignity are maintained at any phase of the travelling.

Elderly Patients

Infina specializes in:  

  • NEMT for elderly patients  
  • Transportation services to the elderly during non-emergencies.  

The geriatric passengers are assisted patiently, kindly, and respectfully through mobility guidance. Additionally, the special care is taken for the fall-prevention, and they are communicated well in the whole non-emergency journey. 

Special-Needs and Disabled Patients

The physically or developmentally disabled enjoy:

  • Available medical transport of the disabled.
  • Special-needs NEMT transportation.

Paratransit medical rides ADA vehicles are safe to board, have adequate wheelchair tying down, comfortable seats, and supportive communication devices to all passengers.

Neurodivergent Patients

Infina is one of the limited regional providers which provide:

  • Patient Neurodivergent transportation.
  • Neurodivergent transportation Reading PA.

The drivers and attendants are trained on the art of calm communication, sensory awareness and flexible interactions styles to make the transport experience predictable and supportive for anxiety reduction.

Elderly Patients
Special-Needs and Disabled Patients
Neurodivergent Patients

Infina specializes in:  

  • NEMT for elderly patients  
  • Transportation services to the elderly during non-emergencies.  

The geriatric passengers are assisted patiently, kindly, and respectfully through mobility guidance. Additionally, the special care is taken for the fall-prevention, and they are communicated well in the whole non-emergency journey. 

The physically or developmentally disabled enjoy:

  • Available medical transport of the disabled.
  • Special-needs NEMT transportation.

Paratransit medical rides ADA vehicles are safe to board, have adequate wheelchair tying down, comfortable seats, and supportive communication devices to all passengers.

Infina is one of the limited regional providers which provide:

  • Patient Neurodivergent transportation.
  • Neurodivergent transportation Reading PA.

The drivers and attendants are trained on the art of calm communication, sensory awareness and flexible interactions styles to make the transport experience predictable and supportive for anxiety reduction.

Bariatric Patients

Bariatric-capable fleet by Infina guarantees that the heavier patients with the need to have:  

  • Bariatric NEMT stretcher service.  
  • Bariatric NEMT wheelchair transportation.  

The vehicles promote stable, safe handling of vehicles with features that include reinforced stretchers, increased interior clearance, powered lifts, and other staff support features. Which facilitates in the convenient mobility. 

Post-Surgery and
Rehabilitation Patients

Those patients who are recovering after injuries or surgical procedures use:

  • Post-operation transportation.
  • Physical therapy transporting service.
  • NEMT for rehabilitation

These services assist patients access therapy, follow-up visits and recovery visits without any strain or risk of reinjury.

Chronic Care Patients

Infina offers continuous care to people with long-term health conditions, such as:

  • NEMT for chemotherapy
  • Dialysis transport service
  • Follow-ups transportation to medical facilities.

Regular and dependable transportation means continuity of care, fewer missed treatments and aids in improving the long-term health outcomes.

Bariatric Patients
Post-Surgery and
Rehabilitation Patients
Chronic Care Patients

Bariatric-capable fleet by Infina guarantees that the heavier patients with the need to have:  

  • Bariatric NEMT stretcher service.  
  • Bariatric NEMT wheelchair transportation.  

The vehicles promote stable, safe handling of vehicles with features that include reinforced stretchers, increased interior clearance, powered lifts, and other staff support features. Which facilitates in the convenient mobility. 

Those patients who are recovering after injuries or surgical procedures use:

  • Post-operation transportation.
  • Physical therapy transporting service.
  • NEMT for rehabilitation

These services assist patients access therapy, follow-up visits and recovery visits without any strain or risk of reinjury.

Infina offers continuous care to people with long-term health conditions, such as:

  • NEMT for chemotherapy
  • Dialysis transport service
  • Follow-ups transportation to medical facilities.

Regular and dependable transportation means continuity of care, fewer missed treatments and aids in improving the long-term health outcomes.

What’s More Under Our NEMT Services

Bariatric Stretcher

Infina Health offers dignified transport for patients using bariatric stretchers who may need additional support and special equipment. Bariatric ambulances are equipped with reinforced stretchers, lifts, and trained personnel to ensure that the high weight comfortable, secure, and properly transferred.  

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Wheelchair Transportation Bariatric

Bariatric wheelchair transport service is offered to patients with special requirements in terms of space features, secure seating, and handling. Infina Health offers ADA-van as thesde could accomodate wider wheelchairs and the professional aid of the pickup till the drop-off, so the ride is polite and stress-free. 

 

 

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Basic Life Support (BLS) Transport

Infina Health provides reliable Basic Life Support (BLS) transport services using EMT trained crews that offer round-the-clock monitoring, vital signs evaluation, oxygen, and safe hospital and clinic transfer. BLS transport can be used in constant patients who are still in need of medical attention during transport.  

 

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Paratransit Services

The paratransit medical rides of Infina Health assist the elderly, especially those with disability and anyone who requires convenient transport to the medical center. We have wheelchair vans, specially trained drivers and door to door services. Such services make sure that all passengers travel at ease and safety. 

 

 

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Conclusion: Reliable NEMT Services at Infina Health

Infina Health aims at assisting patients to access medical care in a safe, comfortable, and timely manner. Infina Health is a premier NEMT service provider in Reading PA, Philadelphia PA, Berks County, Lehigh Valley, Wyomissing, and Muhlenberg Township with extensive non emergency medical transportation, specialized mobility service, ADA compliance, advanced training, long distance travel, and community-based services.

Infina health is trusted by patients, families and healthcare facilities to provide:

  • Non emergency reliable transport.
  • Compassionate assistance
  • Professional coordination
  • Transparent pricing
  • A high level of safety and compliance.

It could be dialysis visits, rehabilitation visits, hospital discharge or long-distance appointments, but in any case, Infina Health will make sure that each patient is provided with a dignified, respectful, and reliable service.

Our NEMT team is offering caring NEMT services to doctor appointment transports, long-distance or post-surgery journeys, providing service with trained drivers and accessible vehicles that are ADA compliant.
Call Infina Health to schedule today, know the price, and have a ride without any difficulties.

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WHAT OUR CLIENTS SAY

FREQUENTLY ASKED QUESTIONS

— What is the Non-Emergency Medical Transportation (NEMT)?

Supportive non emergency transportation helps patients that need safe, scheduled travel to medical appointments but do not need the emergency ambulance. Infina Health provides NEMT services of regular checkups, outpatient care, dialysis, physical therapy, and specialty care. Our staff will make sure that patients have their dignity, NEMT transportation, comfort, and ensures that they are supported throughout the process.

+ Who is eligible to use NEMT services of Infina Health?

Our service is availed to anyone in need of non-urgent medical transport. This consists of the elderly, individuals with disabilities, post-surgery patients and patients receiving routine treatments, such as dialysis or chemotherapy. We also assist in non-emergency transport of seniors, special-needs NEMT transport, as well as NEMT of elderly patients.

+ Does your service meet the ADA requirements?

Absolutely. Infina Health offers ADA-friendly medical transit and ADA medical transit Reading PA, which guarantees safe travels to people with mobility, sensory, or physical disabilities. We have available fleet access to disabled patients in all of Berks County and the Lehigh Valley and beyond.

+ Do you provide door to door-service or door-through-door?

Yes. We offer door-to-door medical transport and door-through-door medical transport and this means we can offer total support in-house to-in-house medical care. This is particularly beneficial to the elderly, wheelchair bound individuals, and those with low mobility.

+ Does Infina Health accept Medicaid NEMT?

Yes. We verify and issue Medicaid non-emergency medical transport and NEMT Medicaid Reading PA. To help with the process, our coordinators will answer questions and concerns on NEMT billing and insurance.

+ What do you do to make sure you are safe in transit?

Infina Health focuses on medical transportation safety NEMT based on trained personnel, safety inspection, and safe vehicles. Our drivers have NEMT driver training, which means they are able to assist wheelchair users, stretchers, seniors, and neurodivergent patients.

+ Do you provide walk-on (ambulatory) rides?

Yes. We offer ambulatory patient transportation and sedan medical transportation to the patients who are self-supportive on foot but do not want to drive a vehicle on their own.

+ What is the scheduling and wait time in Infina Health?

NEMT dispatch Reading PA and NEMT booking ensures reliable scheduling, reduced wait time and a seamless logistics of NEMT transportation. Our core values in NEMT service to all clients revolve around minimizing waiting time.

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ABOUT US

Infina Health has been providing transportation services to the residents of Pennsylvania for over 70 years. Our mission is to ensure the comfort of our passengers.

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