The transportation brokerage services offered by Infina Health offer a secure coordination, good relationships with healthcare providers, and ongoing development of operations. It also means that our HIPAA transport broker services are fully confidential, regulatory, and patient-centered, with all scheduling, dispatch, and reporting work processes.
We ensure a high level of control over the protected health information and strict confidentiality requirements are observed by all the members of the transportation chain.
Broker-Provider Network Management
A reliable medical transportation system requires a high performing provider network modeled. Infina Health deals with the load distribution among the vendors of the brokers in order to avoid overextension and provide the timely and reliable services of medical transport. Our network management services comprise:
- Recruitment of broker partners in the effort to increase service coverage.
- Formation and support of a network of vendors of medical transport.
- Partnerships with brokered ride providers to guarantee a long-term reliability.
- Introduction of transport brokers vendors to standardized compliance.
- Credentialing and documentation verification of the providers.
- Brokered transport and safety validation qualification of drivers.
Being the interface services hub in acting as the broker and provider interface services to:
- Seamless coordination
- Responsibility and conflict management.
- Monitoring and improvement of performance.
Provider Support, Training & Continuous Development
Infina Health does not just coordinate but gives its providers a constant support, training on how to operate as well as improvement of the system. The services that we provide continuously as a provider are:
- Live assistance systems to providers with the help of brokers.
- Logistical services of brokered rides to effective scheduling.
- Diver training medical transport broker training (drivers, dispatchers and administration staff).
- Scaling or restructuring medical transportation brokerage.
- Digital workflow alignment through brokered ride integration.
- Brokered ride outreach services to grow network and create community awareness.
The collaboration with the providers is sustained, not a one-time arrangement, to guarantee the maintenance of the quality of the services, compliance, and operational excellence.
