Experience the Freedom to Move with Our Paratransit Services in Berks County
At Infina Health, we believe everyone deserves the freedom to move. Our paratransit services in Berks County are designed with accessibility, safety, and comfort in mind, providing reliable transportation for individuals with mobility challenges. Whether it’s for medical appointments, community activities, or just getting out and about, we’re here to ensure you get there with ease and peace of mind.
What is Paratransit Service?
Paratransit is a specialized transportation service designed to meet the needs of individuals who cannot use traditional public transportation due to physical, cognitive, or other mobility challenges. At Infina Health, our para transportation services offer a reliable, accessible, and comfortable alternative, ensuring that those who require additional support can continue to participate in daily activities, medical appointments, and social events.
Our paratransit services in Berks have the following key features:
- Vehicles equipped with ramps, lifts, and wide doors to accommodate passengers in wheelchairs or with other mobility devices.
- All vehicles are designed for comfort, with supportive seating, smooth rides, and climate control to ensure your comfort throughout the journey.
- Our drivers are not only skilled but also understanding and compassionate, offering assistance when needed while ensuring a safe journey.
- We understand that time is important. Our services are punctual, so you can trust that we'll get you to your destination when you need to be there.
- Whether you need a ride for a scheduled appointment or a last-minute errand, we offer flexible booking options to meet your needs.
Who Can Use Paratransit Services?
Infina Health’s paratransit transportation services are specifically designed to assist individuals in Berks County who have mobility challenges and are unable to use regular public transportation. We provide an inclusive transportation solution that ensures individuals with diverse needs can access the services, appointments, and activities they require.
Our paratransit services in Bersk are available to:
- Senior Citizens: Older adults who may face mobility difficulties due to age-related conditions, such as arthritis, limited strength, or balance issues, often find public transit challenging. Our service ensures they can remain independent and maintain an active lifestyle.
- Individuals with Physical Disabilities: Those who use wheelchairs, walkers, or other mobility aids, or who have conditions like paralysis or muscular dystrophy, can benefit from our wheelchair-accessible vehicles, which are equipped with ramps, lifts, and secure seating.
- People with Cognitive or Developmental Disabilities: For individuals with autism, dementia, Alzheimer’s disease, or other cognitive challenges, we offer safe and compassionate transportation that caters to their unique needs, providing assistance and reassurance during the journey.
- Individuals with Temporary Disabilities: If you have had surgery, an injury, or are recovering from a medical procedure, our services provide an easy way to get around while you heal without the stress of navigating public transport.
- Those in Need of Specialized Transportation: Whether it’s for medical treatments, therapy appointments, or even attending social events, our service is ideal for anyone who requires a safe, dependable, and comfortable ride tailored to their mobility needs.
- Caregivers and Companions: We also welcome caregivers, family members, or companions who assist passengers during their journey. Our vehicles are designed to accommodate both the rider and their support person, ensuring everyone travels comfortably.
Whether permanent or temporary, your mobility matters, and Infina Health is here to help you get where you need to go.
Types of Vehicles We Use for Our Paratransit Services in Berks
At Infina Health, we utilize a variety of vehicles to provide efficient, accessible, and comfortable paratransit transportation services. Our fleet includes ADA-compliant vehicles ranging from compact minivans to larger cutaway buses, each selected to meet the diverse needs of our passengers. Here's a closer look at the different types of vehicles we use:
- Small Vehicles
Our smaller paratransit vans are based on consumer model vans, such as the standard 15-passenger vans built by Ford or Chevrolet. These vehicles are equipped with wheelchair lifts and modifications to meet ADA standards, ensuring both accessibility and safety. The key features of these vehicles include:
- Wheelchair Lifts: Installed at the mid-body or rear doors, these lifts ensure easy access for individuals using wheelchairs.
- Rugged Frame & Suspension: The added weight from lifts and mobility devices is supported by a sturdy frame and suspension system, ensuring a smooth ride.
- Higher Roof Clearance: To meet ADA overhead clearance requirements, these vehicles feature a taller roof cap, making it easier for passengers to enter and exit.
- Compact & Maneuverable: The smaller size of these vehicles makes them ideal for navigating tight spaces and urban environments, while still providing a comfortable and safe ride for up to 2 wheelchair users (or more with additional seating options).
- Manual Ramps (on some models): Vehicles like the mini-van conversions (e.g., ElDorado Amerivan) use manual ramps for wheelchair access, offering a simpler, more reliable boarding process.
The compact design of these vehicles allows for greater flexibility, although they have limited space for larger or multiple wheelchairs. Despite this, they can accommodate riders with mobility devices and other passengers comfortably.
- Medium Vehicles
For larger capacity needs, we use cutaway buses, also known as minibuses. These vehicles are built on a truck chassis (such as Ford or Chevrolet) with a bus body, and are typically equipped with a wheelchair lift or ramp. Features include:
- Wheelchair Accessibility: Cutaway buses come equipped with either a wheelchair lift or a ramp for easy boarding and disembarking.
- Passenger Capacity: These vehicles can seat up to 15 passengers, including the driver, and can be customized with seating configurations that prioritize wheelchair securement positions or maximize general seating.
- Low-Floor Design (on some models): Low-floor cutaways feature a "kneeling" suspension system, which lowers the vehicle to curb height for easier access without the need to climb stairs.
- Customizable Configurations: These buses are highly versatile, allowing agencies to tailor the layout to specific needs—whether maximizing wheelchair spots or providing additional space for luggage or other amenities.
- Capacity for Larger Groups: With a seating capacity of 15 passengers, cutaways are perfect for paratransit services that need to accommodate more passengers at once, while still providing the accessibility features required for individuals with mobility challenges.
Cutaways offer a more spacious alternative to smaller vehicles and can serve both paratransit and other specialized transport needs, like shuttle services or low-volume fixed-route operations.
- Large Vehicles
For more substantial group transport, we sometimes deploy larger transit buses or extended cutaway vehicles. These paratransit buses (ranging from 29' to 40') are typically used for large group paratransit services. Features of these vehicles include:
- Increased Passenger Capacity: These large buses can accommodate more passengers, making them ideal for high-demand para transportation services or large events.
- Enhanced Comfort: Larger buses typically offer more seating space, additional features like air conditioning, and a smoother ride for longer journeys.
- Wheelchair Accessibility: Similar to cutaways, these buses are equipped with wheelchair lifts or ramps to ensure safe access for all passengers.
While less commonly used for paratransit, these larger vehicles are particularly useful for larger groups and special events where multiple passengers with mobility challenges need transport at once.
Key Advantages of Our Paratransit Services
At Infina Health, we are committed to providing top-quality paratransit services that prioritize the well-being, comfort, and independence of our passengers. Here are some of the key benefits of choosing our services:
- Accessibility for All
We make transportation accessible to individuals with a variety of mobility challenges, including those who use wheelchairs, walkers, or other assistive devices. Our vehicles are fully equipped with wheelchair lifts and ramps, ensuring safe and easy access for everyone.
- Enhanced Independence
With our paratransit services, you can regain the freedom to travel wherever you need to go, whether it's for medical appointments, social events, or everyday errands. We enable you to live your life with more independence, without relying on others for transportation.
- Personalized and Flexible Scheduling
We understand that each passenger has different needs. That’s why we offer flexible scheduling, allowing you to book rides in advance, set up recurring trips, or request same-day service. Our goal is to provide a convenient, tailored transportation experience that fits into your busy life.
- Compassionate, Professional Drivers
Our drivers are not only highly trained in safety procedures, but they are also compassionate and attentive to the needs of our passengers. They go the extra mile to ensure a comfortable and secure ride, providing assistance with boarding and disembarking as needed.
- Reliable and On-Time Service
Punctuality is essential, especially when it comes to medical appointments or time-sensitive commitments. Our fleet of well-maintained vehicles and experienced drivers ensures that you’ll arrive at your destination on time, every time.
- Comfortable, Safe Travel
Our vehicles are designed with your comfort in mind, featuring spacious interiors, smooth suspension systems, and climate control to ensure a pleasant journey. Additionally, all vehicles are regularly inspected for safety, providing you with peace of mind on every ride.
- Real-Time Tracking and Updates
Stay informed with our real-time tracking system, which allows you to monitor the status of your ride. You’ll receive updates on your vehicle’s arrival, so you can plan accordingly and never be left wondering when to expect your ride.
- Affordable and Transparent Pricing
We believe in offering affordable transportation options that cater to a wide range of budgets. Our pricing is transparent with no hidden fees, so you know exactly what to expect before booking your ride.
- Supportive Customer Service
Our customer service team is always ready to assist with any questions or concerns. Whether you need help with booking, modifying your ride, or addressing an issue, we are just a call or click away, ensuring a hassle-free experience.
- Commitment to Continuous Improvement
We value your feedback and use it to continuously enhance our services. Your satisfaction is our top priority, and we are always looking for ways to improve the quality and reliability of our paratransit services.
How We Provide Paratransit Services in Berks County
At Infina Health, we take pride in offering paratransit services that are not only accessible but also efficient and dependable. We understand that every passenger has unique needs, so we’ve designed our process to be flexible, personalized, and focused on providing the highest level of care and safety. Here’s a detailed look at how we ensure a seamless paratransit experience from start to finish:
- Easy Booking & Scheduling
We know that planning your transportation in advance is essential. Whether you need to schedule a ride for a medical appointment, social event, or errand, our booking process is straightforward and flexible:
- You can easily schedule your ride through our user-friendly website, where you’ll be able to select your pick-up time, location, and destination.
- If you prefer speaking with a representative or have specific questions, our customer service team is available by phone at 1-888-446-3462 to assist with your booking.
- While we recommend booking in advance, we understand that urgent needs arise. We do our best to accommodate same-day or last-minute ride requests, ensuring you won’t be left without transportation.
- For passengers who need ongoing rides, such as for medical treatments or regular appointments, we can set up recurring bookings to streamline your travel.
- Personalized Ride Planning
Once your ride is booked, we take extra care to ensure your journey is as smooth as possible by considering any specific needs you may have:
- We work with you to plan the best route, considering factors like your location, timing, and any special mobility needs.
- Our vehicles provide door-to-door service, ensuring you are picked up and dropped off right at your location, whether it’s your home, a medical facility, or a community center.
- If you need to change your pick-up time or have a last-minute change, we’ll do our best to adjust the schedule without hassle.
- Compassionate & Experienced Drivers
Our drivers are a critical part of providing exceptional paratransit service. Infina Health’s drivers are not only skilled behind the wheel, but they are also trained to assist passengers with mobility challenges:
- All of our drivers undergo specialized training, including how to safely assist passengers in wheelchairs, provide securement, and handle any specific needs that may arise during transit.
- We believe in treating every passenger with dignity and respect. Our drivers are compassionate and patient, ensuring that each trip is as comfortable and stress-free as possible.
- Our drivers are thoroughly trained in safety protocols, including how to secure mobility devices properly, ensuring the safety of all passengers on board.
- Comfortable & Accessible Vehicles
Infina Health offers a diverse fleet of vehicles designed to accommodate passengers with varying mobility needs. All of our vehicles are equipped with features that prioritize comfort and accessibility:
- For passengers who use wheelchairs, we offer vehicles equipped with wheelchair lifts and ramps, ensuring safe and easy access.
- For passengers needing medical transport, we offer vehicles designed to accommodate individuals who may need to travel in a stretcher position.
- Our vehicles are designed with comfort in mind, featuring ample seating, climate control, and smooth suspension systems for a pleasant journey.
- Flexibility & Emergency Support
We understand that sometimes, life’s plans change unexpectedly. That’s why we offer flexible support for those in need:
- In the event of an urgent medical need, we’re here to provide immediate and reliable transportation, ensuring you get to your destination as quickly and safely as possible.
- We allow you to cancel or reschedule your ride with minimal notice. If your plans change, simply let us know, and we will adjust accordingly.
- Ongoing Feedback & Improvements
At Infina Health, we are constantly striving to improve our services and ensure the highest level of satisfaction for our passengers. After every ride, we encourage feedback:
- We regularly ask for feedback from our passengers to make sure we’re meeting your expectations. Your thoughts help us make continuous improvements.
- Our customer service team is available to address any concerns or issues that may arise during your ride, ensuring we can resolve problems quickly and effectively.
Choose Us for Top-Quality Paratransit Services in Berks, PA
At Infina Health, we offer reliable, ADA-compliant paratransit services that prioritize your comfort, safety, and independence. Our fleet of accessible vehicles is equipped with wheelchair lifts and ramps, ensuring easy access for passengers with mobility challenges. With flexible scheduling, compassionate drivers, and on-time service, we’re dedicated to providing a seamless transportation experience. Whether you need transportation for medical appointments, errands, or social events, our team is here to meet your unique needs.
Choose Infina Health for dependable, high-quality paratransit services that you can trust—because your mobility matters to us.
Frequently Asked Questions (FAQs)
- How do I book a paratransit ride?
You can easily book a ride through our website, over the phone, or via our online contact form. We offer flexible scheduling, including same-day rides, recurring appointments, and last-minute bookings.
- Are your vehicles ADA-compliant?
Yes! All of our vehicles are fully ADA-compliant, equipped with wheelchair lifts, ramps, and other necessary features to ensure accessibility and comfort for passengers with mobility challenges.
- Can I travel with a caregiver or companion?
Yes, we welcome caregivers and companions to travel with passengers. Our vehicles are designed to accommodate both the rider and one or more accompanying individuals.
- How much does paratransit service cost?
The cost of our paratransit service varies depending on factors like distance and scheduling. For a detailed quote, please contact our customer service team at 1-888-446-3462 or check our website for pricing information.
- Can I cancel or change my booking?
Yes, you can cancel or modify your booking if your plans change. We ask that you provide notice as early as possible to help us accommodate other passengers.