Paratransit Services in Lehigh Valley 

We’re Here to Keep You Moving with Top-Rated Paratransit Services in Lehigh Valley 

At Infina Health, we understand that transportation is important for maintaining independence and access to the community. That's why we offer reliable, safe, and flexible paratransit services in Lehigh Valley. As a trusted medical transportation company dedicated to your mobility, we ensure you get to your appointments, social events, and more, on time and comfortably. Our experienced drivers and personalized service cater to the unique needs of each passenger, providing a smooth and stress-free experience. So, trust Infina Health to be your partner in transportation, because your freedom matters. 

What is Paratransit Service? 

Paratransit refers to a specialized transportation service designed to accommodate individuals who are unable to use regular public transit due to mobility challenges or disabilities. Unlike traditional buses or trains, paratransit vehicles are typically equipped to accommodate wheelchairs, walkers, and other mobility aids. These services are often door-to-door, meaning drivers assist passengers from their home or destination, providing a more personalized and accessible travel option. Paratransit is essential for ensuring that everyone, regardless of their physical abilities, has access to the community and can attend medical appointments, work, or enjoy social activities. 

Here are some key features of paratransit services: 

1. Paratransit services typically offer door-to-door transportation, meaning drivers pick passengers up from their homes and drop them off directly at their destinations.  
2. Paratransit vehicles are specially equipped to accommodate passengers who use wheelchairs, scooters, or other mobility aids, ensuring a safe and smooth ride. 
3. Many paratransit services offer flexible scheduling, allowing passengers to book rides in advance or request same-day rides based on their needs.  
4. Paratransit drivers are trained to provide assistance to individuals with disabilities, ensuring a safe and comfortable journey. They understand the specific needs of each passenger and are committed to offering excellent customer service. 
5. Paratransit services are often priced affordably to make them accessible to a wide range of individuals, including seniors, people with disabilities, and low-income residents. 
6. The vehicles used for paratransit services are designed with features that accommodate passengers with various needs. These vehicles may include ramps, lifts, and securement areas for wheelchairs and other mobility aids. 
7. Paratransit services are often used for non-emergency medical transportation (NEMT), helping individuals attend regular doctor appointments, physical therapy sessions, and other healthcare needs. 
8. Paratransit services prioritize the safety and comfort of their passengers, ensuring that vehicles are well-maintained, drivers are properly trained, and travel times are as smooth and efficient as possible. 

Who Can Use Paratransit Services? 

Para transportation services are specifically designed to meet the transportation needs of individuals who face challenges using traditional public transit. While eligibility can vary by region or service provider, the following groups typically qualify for para transportation services: 

1. Individuals with Mobility Impairments: People who have difficulty walking, standing, or using regular public transportation due to physical disabilities often rely on paratransit services. This includes individuals using wheelchairs, scooters, walkers, or other mobility aids.
2. Seniors with Limited Mobility: Older adults who experience reduced mobility or health-related issues that make it difficult to use regular buses or trains can benefit from paratransit services. These services provide them with an easier and more accessible way to get to appointments, social activities, and more. 
3. People with Temporary Disabilities: Individuals recovering from surgeries, injuries, or illnesses that temporarily affect their ability to use conventional transportation can use paratransit services for the duration of their recovery.
4. Individuals with Cognitive or Developmental Disabilities: Paratransit services can also accommodate those with cognitive, developmental, or sensory impairments, offering them a more supportive and safe travel option to navigate the community. 
5. Non-Emergency Medical Transportation (NEMT) Users: Those who need transportation for medical appointments but do not require emergency services often use paratransit. This includes individuals attending regular doctor visits, physical therapy, or other healthcare appointments.
6. Low-Income Individuals: Some paratransit services may also offer assistance to low-income residents who may not have access to personal transportation options. This ensures that individuals with limited financial resources can still access essential services. 
7. Residents Living in Areas with Limited Public Transit: Paratransit can also benefit people living in areas with limited or no access to regular public transportation routes, ensuring they can travel to essential locations like work, medical appointments, or grocery stores.
   
   Types of Vehicles We Use for Our Paratransit Services in Lehigh  
   

   At Infina Health, we provide a range of paratransit vehicles to ensure that our services are accessible, reliable, and comfortable for all passengers. Our fleet is designed to accommodate individuals with varying mobility needs, from small paratransit vans to larger paratransit buses, each offering unique benefits for different transportation scenarios. 

   1. Small Vehicles

   Our small vehicles include consumer model vans, which are modified to meet ADA specifications. These vans, such as the popular Ford and Chevrolet models, are equipped with wheelchair lifts that make boarding easier for passengers using mobility aids. These vehicles are ideal for navigating tight spaces and provide a more compact, efficient option for short trips or areas with limited space. Additionally, we offer mini wheelchair-accessible vans with lowered floors and ramps, allowing for easy entry and exit. Some vehicles are even configured to accommodate multiple wheelchairs or enable a wheelchair user to operate the vehicle. These smaller vehicles are perfect for flexibility and time efficiency, although they are typically limited in space compared to larger models. 

   2. Medium Vehicles

   For larger groups or longer trips, we use cutaway buses (minibuses) built on truck chassis such as Ford or Chevrolet. These vehicles can carry up to 15 passengers, including the driver, and are equipped with wheelchair lifts for easy access. Many of our medium-sized vehicles feature low-floor designs, which eliminate the need for passengers to climb stairs and make entering and exiting the vehicle easier. These vehicles offer a higher capacity than the smaller models and are often used for both paratransit and flexible route services. The larger seating configurations can accommodate a variety of needs, from passengers using mobility devices to those without. 

   3. Large Vehicles

   For high-demand paratransit routes or larger groups, we also use larger vehicles such as buses that range from 25 to 40 feet in length. These are generally used for more extensive paratransit services that require additional capacity. While less common for standard paratransit use, these large vehicles provide the necessary space for carrying large groups, making them ideal for community events, group outings, or special services. 

   Each vehicle type in our fleet is carefully selected to provide a comfortable, safe, and efficient transportation experience for our passengers. Whether you're traveling alone or with a group, we ensure that every ride is tailored to your specific mobility needs. 

   Is your next appointment around the corner? Schedule your paratransit ride today. 

   Book Now! 

   Benefits of Our Paratransit Services 

   At Infina Health, we provide paratransit transportation that goes beyond just traveling. Our services are designed to improve your quality of life, enhance your mobility, and ensure that every trip is safe, reliable, and comfortable. Here are the key benefits of using our paratransit services: 

   1. Increased Independence

   Paratransit services help individuals with mobility challenges maintain their independence by providing them with reliable transportation. Whether it's attending medical appointments, social events, or running errands, our services ensure that you can go where you need to go without relying on others. 

   2. Convenient Door-to-Door Service

   We offer door-to-door service, which means that we pick you up from your home and drop you off directly at your destination. This service eliminates the need for you to navigate public transportation or deal with the inconvenience of transferring between different modes of travel. 

   3. Wheelchair Accessibility and Comfort

   All of our vehicles are equipped to accommodate wheelchairs, scooters, and other mobility aids, ensuring a comfortable and safe ride. Whether you're using a wheelchair, walker, or cane, we have the right vehicle to meet your needs. Our drivers are trained to assist with boarding and securing mobility devices to ensure a smooth experience. 

   4. Flexible Scheduling

   We understand that your schedule can change, which is why we offer flexible booking options. You can schedule your ride in advance or request same-day transportation, depending on your needs. This flexibility ensures you won’t miss important appointments or events. 

   5. Safety and Security

   Your safety is our top priority. Our vehicles are regularly maintained, and our drivers undergo thorough training to ensure safe and efficient service. Additionally, our vehicles are equipped with modern safety features to keep you secure during your trip. 

   6. Personalized Service

   We know that every rider has different needs, which is why we offer personalized service. Our drivers are trained to accommodate specific requests, whether it’s assisting with a walker or providing extra time for passengers to board. Our goal is to make your journey as comfortable and stress-free as possible. 

   7. Affordable and Accessible

   Paratransit services are an affordable solution for individuals who may not have access to personal vehicles or regular public transportation. We offer competitive pricing to ensure that transportation remains accessible to all, including seniors, individuals with disabilities, and those with limited financial resources. 

   8. Peace of Mind for Families and Caregivers

   Our services give peace of mind to families and caregivers, knowing that their loved ones are being safely transported by experienced and compassionate drivers. Whether it’s a senior citizen or a person with a disability, our paratransit services ensure they receive the assistance they need during their journey. 

   9. Community Integration

   Our paratransit services help you stay connected to your community. Whether it's going to a doctor's appointment, visiting friends, or enjoying recreational activities, we ensure that you remain an active participant in your community, improving your overall well-being and quality of life. 

    

   How We Provide Paratransit Services in Lehigh Valley 

   At Infina Health, we pride ourselves on providing a smooth, reliable, and personalized paratransit service that is easy to access and tailored to your needs. Our process is designed to ensure that every trip is convenient, comfortable, and efficient. Here’s how we provide our paratransit transportation services: 

   1. Scheduling Your Ride
   • To get started, you can schedule your ride easily through our online booking system or by calling our customer service team.  
   • Our customer service team is always ready to assist you with booking, answering questions, and accommodating special requests.  
   2. Confirmation and Trip Details
   • Once your ride is scheduled, you’ll receive a confirmation with all the details you need, including the date, time, and a window for your pick-up.  
   • We send reminder notifications to ensure that you're prepared for your ride, keeping you informed about the timing and any potential delays. 
   3. The Pick-Up
   • Our drivers will arrive at your designated pick-up location within the scheduled window.  
   • Our drivers are trained to assist you from your front door, helping with boarding, securing your mobility device, and ensuring your comfort before we depart for your destination. 
   4. The Journey
   • While you're on your way, we ensure that every trip is as comfortable as possible. Our vehicles are regularly maintained, equipped with safety features, and designed for smooth rides. 
   • Our drivers provide assistance as needed, whether it’s helping with adjustments to your seat or ensuring that you have everything you need for the ride. 
   5. Arrival at Your Destination
   • Once we reach your destination, our driver will assist you with exiting the vehicle safely and ensuring you get to your destination comfortably. 
   • Whether you're going to a medical appointment, social event, or any other location, we make sure that we get you there on time, with minimal hassle. 
   6. Ongoing Support
   • After your trip, we encourage feedback to help us improve our services. Your input is valuable in ensuring that we continually meet and exceed your expectations. 
   • Our team monitors all trips and makes adjustments as needed to improve efficiency, safety, and comfort for future riders. 

    

   Choose Us to be Your Trusted Provider for Paratransit Services in Lehigh Valley 

   Infina Health provides the best paratransit services in the Lehigh Valley. Our fleet of ADA-compliant vehicles is designed to ensure safe, comfortable, and reliable transportation for individuals with mobility challenges. With door-to-door service, flexible scheduling, and experienced, compassionate drivers, we make every trip seamless and stress-free. Whether you need transportation for medical appointments, social events, or daily errands, we are here to help you maintain your independence.  

   Choose Infina Health for a trusted, accessible, and efficient paratransit experience that prioritizes your comfort and safety. 

   Call Now! 

    

    

   Frequently Asked Questions (FAQs) 

   1. Who is eligible for paratransit services?

   Paratransit services are available to individuals with mobility impairments, seniors with limited mobility, people with temporary disabilities, or those who have difficulty using traditional public transportation. Eligibility requirements may vary, so please contact us for specific information. 

   2. Are your vehicles wheelchair accessible?

   Yes, all of our vehicles are ADA-compliant and fully equipped to accommodate wheelchairs, scooters, and other mobility aids. Our trained drivers will assist with boarding and securing mobility devices. 

   3. Can I use paratransit services for medical appointments?

   Yes, many of our passengers use paratransit for medical appointments, including regular check-ups, physical therapy, and other healthcare services. We provide reliable, on-time transportation to ensure you never miss an appointment. 

   4. Are there any restrictions on where I can go?

   Our paratransit service can take you to most locations within the Lehigh Valley, including medical appointments, social events, shopping centers, and more. Please let us know your destination when scheduling your ride to confirm service availability. 

   5. Is there assistance for individuals with special needs?

   Yes, our drivers are trained to provide assistance to passengers requiring special needs transportation, whether it’s helping with boarding, securing mobility devices, or offering additional time for getting settled. Your comfort and safety are our priority.